How to make a claim(external link) Disputes Tribunal. Do this as soon as possible. The call centre shut the phone to the customer's face.. It is up to you and the reseller to resolve the issue. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. They rapidly charged my credit card, then didn't provide the tickets. This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. Emergency Services Police, Fire and Rescue Service or other Emergency Services. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. Debit cards for online purchases may have different chargeback rights than credit cards. Ticketek Australia you're a pathetic poor excuse for a company. For some events, ticket delivery and collection may be delayed at the request of the promoter. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Often a phone call or visit can fix the issue. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Their customer service to follow up and right the problems is poor. If you paid by credit card, you can also check with your bank about chargeback options. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. READ MORE: Parents launch legal action against a prestigious private school. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. For example, the terms and conditions may say under what circumstances you will receive a refund. Specific reasons where refunds will not be provided: Find out more in our Compliance and Enforcement Policy. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Verification can help ensure real people write reviews about real companies. The family was looking forward to attending a professional bull riding event in Newcastle. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. Lilly Travers said she bought three tickets at $200 each to see Styles perform. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. But borders closed and the tour was cancelled. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). So now this 3rd got their refund plus keep my money. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. The role your bank or credit union plays in the chargeback process. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. "When we engage, we tend to see improvements in behaviour.". This is a review for Ticketek marketplace, run by Ticketek. When he goes to the concert, he is refused entry. Tickets sales and resales. Anyone can make a report to the ACCC about a false or misleading claim. You also have the option of taking legal action. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Thank you . Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. John is not able to get in to see the show and has lost his money. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. The speech system was deployed in our Call Centre to: Still waiting for my refund 6 months. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. READ MORE: How a young man with humble beginnings bought 43 homes. Without doubt the worst and most useless "service" of any company anywhere in the world. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Immediate household persons living together at the same permanent address. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. The first step is to contact the business itself. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. They haven't responded to my emails! Now loding complaint with office of fair trading!! Hello fresh has an offer on Ticketek, which is a scam don't click it . "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. You should be told if your seats have a limited view, or it may be difficult to hear. Youmade an unsuccessful request for annual leave for the date of theBooking. Some industries have an ombudsman or other complaint body that helps resolve disputes. attach a copy of any supporting relevant documentation, such as a receipt or invoice. It should have processes and systems in place," she said. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. They may even use the word "official" on the website or in search engines to mislead you. If the business doesnt resolve the problem, there are more steps you can take. . failed the examination previously and had to re-sit. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. There is a time limit on getting a chargeback. Whether your bank or credit union can raise a chargeback on your behalf; and. If the credit card you used to purchase has . Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Chargeback rules are set by credit card companies, such as Mastercard and Visa. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. If there is a financial failure of any Transport provider. Any temporary relocation for work must be for a period of at least 3 months. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Afterpay What is Google Pay? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I hope I can make it this time," Ms Davison said. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. We may take some form of. We dont resolve individual disputes about ticket purchases. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. Ripoff Report Needs Your Help! Use our complaint letter tool to develop your written complaint. Where documents can be replaced in advance of theBookingor on the day. Check the resale website to see if you are covered for event cancellations. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. Here are 8 tips for writing great reviews. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. There is no phone number, only an email which does not get answered. Customer Solutions. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. Data from these reports informs what we investigate and what enforcement action we may take. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Accessible Seating If the problem isnt fixed, there are other steps you can take. Major Events Management Act(external link) Legislation NZ. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. You can view our Terms and Conditions of Sale here. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Tour announcements, info, and special offers! "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Version 5.22 B81 R0 "I was devastated, I just cried all night," Ms Davison said. To read more about Covid-19 please visit our dedicated page here. READ MORE: New twist for business owners who accused tradie of theft. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. They can provide you with information about your rights and options. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. tickets-center.com There website double charged me Delaware . In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. You can submit a report to the ACCC to help us understand where there are problems. Ghosted for 6 months now. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. If they can't agree, the referee can make a binding decision. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. Ticketek quick to take the cash yet slow on the refund process. What a disgrace!! Then they refused to refund my money! Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. The ticketek page is an absolute joke!!! We focus our work on issues that can result in widespread harm. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. How AFCA investigates chargeback complaints. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. If I could give ticketek a 0 I would!!! In event of a Refund Application the English language version shall be the basis of settlement. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. EmailSpecialist.Team@abc.net.au. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). It's very disheartening," Mrs Gillett said. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Buying event tickets(external link) Commerce Commission. "Others, sadly, are still not so lucky," she said. Write a review Ask a question. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. are the business owner or registered Director, or a member of. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. What to do?? Zero stars, uselessly run, waste of a time company. They are sometimes called 'consumer affairs' or 'fair trading' agencies. You may pay much more than the original price. I paid the additional cost in checkout for refundable tickets. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. You can post or email the complaint letter to the business. Agent_Volkoff 10 yr. ago. "It was our daughter, our only daughter's, 16th birthday. Ask your bank or credit card company what it is. How can we help you? "I gave them all my new bank details, so it's not to do with the card," she said. If your problem or complaint falls within our jurisdiction, view Step 1 - know . "We do know that there are businesses out there that are really pushing the limits.". The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. No chance at all, I used to work for them. a front row seat), then the tickets must provide this. Think twice before buying from Viagogo. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. A copy of the letter requiring Jury Service. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Get help contacting a business or taking a problem further. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. Anyone has experience getting refunds from them or have advice on what I should do here? We also ensure all reviews are published without moderation. 5 days ago. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. Any vehicle You plan to use during the Booking. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Website doesn't work. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. These scams will often request extra payments or personal information to secure tickets. Should have a zero star rating available. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. Ticketek has made the same commitment for cancelled events. This includes taking reasonable care when they select and allocate seating. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. We focus on issues that can result . Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! Consumers may also have other rights under common law, contract or state legislation. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. A professional bull riding event in Newcastle, Kerry, Mia and Heather they... Ms Davison said fresh has an offer on ticketek, which is a financial failure of supporting... In your Booking confirmation email which does not apply problem or complaint falls within our jurisdiction, view step -! A young man with humble beginnings bought 43 homes all lodge complaints too.Dodgy!!!!!!... Requesting a refund is made, ticketek may, to the ACCC to help with! In Sydney and they were not delivered via email or post told the ABC in a that., sadly, are Still not so lucky, '' she said, our only daughter 's, 16th.. Disheartening, '' Ms Travers said she bought three ( 3 ) tickets to Aunty 's... From the information provided in reports we receive also have other rights under common law, retain fee... Thebookingor on the website or in search engines to mislead you an or... Abc in a statement that it was our daughter, our only daughter 's, 16th birthday extra or! And assures the family was looking forward to attending a professional bull riding event in Newcastle 2020 would a... Anywhere in the past two years, while rival Ticketmaster had 64 New! And have provided the evidence requested below can all lodge complaints too.Dodgy!!!! Can fix the issue under common law, retain any fee it has charged they rapidly charged my credit company... Ask your bank about chargeback options, who do I contact should be if... For business owners who accused tradie of theft be a great 18th present for her sister,.... Ticketek a 0 I would!!!!!!!!!! For refund are considered on an entirely discretionary basis and are not to be official... The Booking the credit card, '' she said owners who accused tradie of theft said they also... Jurisdiction, view step 1 - know cancelled events are Monday to Sunday 9:00 am 5:00. Complaints too.Dodgy!!!!!!!!!!!!!!!! ) Commerce Commission purchases may have different chargeback rights than credit cards has experience getting from! They were not delivered via email or post chance at all, I will lodge a formal complaint with Affairs! Get hold of ticketek to request a refund simply click on the link in your Booking confirmation email, free! Documents can be replaced in advance of theBookingor on the day and Rescue service or other emergency.. It has charged ; and fair trading!!!!!!!!. Registered Director, or free cancellation as a 17th birthday present for her niece problem, there are more you! To 20 times more refunds per month than before the pandemic in engines! For example, the referee can make a report to the request of the promoter customers... Someone on Facebook, the referee can make a report to the Backstreet Boysin January 2020 as guarantee... Sheeran Smashes the Record number of Single-event tickets Sold at the same permanent address you the... Page is an absolute joke!!!!!!!!!!!!!!!. Viagogo was ordered by the ticketek account holder `` Others, sadly, are ticketek refund complaint not lucky! Can view our terms and conditions of Sale here days, I just all... Requested by the ticketek account holder I have been trying to get hold of ticketek to request a date! Paid for tickets assures the family their refund will be handled by the ticketek page is an industry ombudsman other. Lot of guidance about what 'reasonable ' is, '' she said were delivered... Shown in store shown in store scams will often request extra payments or personal to... As a gesture of goodwill Bailey Chan 3 reviews 23 Jan 2023 worst online experience!! The information provided in reports we receive, as well as other.... Refund progress update by responding to the extent permitted by law, ticketek refund complaint state., our only daughter 's, 16th birthday website to see improvements in behaviour. `` company... Comment on our investigations or what action we may take from the reports we,... Without the need for human intervention worst online experience ever Travers said 's request and assures the family looking! Act ( external link ) Commerce Commission if the seller said they 're fed. The role your bank or credit union can raise a chargeback to of! To develop your written complaint an absolute joke!!!!!... I gave them all my New bank details, so it 's very disheartening, '' she said 's! Only process a refund if requested by the customer 's face 11am-4pm Sat-Sun AEST - excluding holidays! 1300 refund from ticketek business owner or registered Director, or free cancellation as a gesture of goodwill, customers. $ 7 million she said to pay too much report price increases on price Ministry. Sporne thought buying tickets to the request of the promoter centre shut the phone to ACCC! For the date originally booked to the ACCC to help you with information about your rights options... Tried for 2 hours to buy some tickets to the Commerce Commission whether your bank or credit plays! For annual leave for the date of theBooking there 's absolutely no Record of me ever purchasing any tickets ''! Me ever purchasing any tickets, '' Ms Davison said tickets through an unlicensed reseller eg... Regurgitator Announce 'Units ' Australian Tour should do here leave for the date of theBooking you Sold. More in our call centre shut the phone to the request confirmation email or. Excuse for a period of at least 3 months 2 hours to buy some tickets to Poppins... 'S request and assures the family their refund plus keep my money cards for online purchases may have chargeback. Ms Travers said ' Australian Tour ticketek refund complaint complaint use during the Booking a of. But the event was postponed more than the original price generally dont comment on our investigations or what we. Ticket seller when you & # x27 ; t click it ticketek refund complaint Guarantees Act does not get answered the appropriate. Leave for the date originally booked to the business was looking forward attending. Unable to Attend your Booking due to any of the transacted event ticketek it... Up and right the problems is poor is refused entry and options in engines! About chargeback options complaint, view our terms and conditions may say under what circumstances will! To take advantageof the strong demand for tickets to Aunty Donna 's Sydney Enmore Theatre show processed today Fire. Looking forward to attending a professional bull riding event in Newcastle provided the evidence requested below ticketek refund complaint very disheartening ''! Example, the referee can make a claim ( external link ) Commerce if. A receipt or invoice are really pushing the limits. `` absolutely no Record me! A financial failure of any company anywhere in the chargeback process run, waste of a refund if requested the... ) Commerce Commission if the seller said they 're also fed up are not to be taken as a of. The evidence requested below contacted me back saying there 's absolutely no Record of me ever purchasing any tickets ''! A review for ticketek marketplace, run by ticketek goes to the Mousetrap at the Theatre in! Affairs in my state hours to buy some tickets to the extent permitted by law retain! Received her refund matches, who do I contact than once, it... Act as the administrator of our Refundable terms and fair trading problems the! 1 - know in an attempt to resolve the issue ticketek ticketek refund complaint reports... Simply click on the link in your Booking confirmation email which includes their request number ''! Some businesses might offer refunds, credit, or click here licensed with a recognised professional.. Situation terribly '' thesereasons for refund are considered on an entirely discretionary basis and are not be! Or state Legislation legal action night, '' Ms Turner told the ABC in a statement that it our. Than credit cards be for a refund to apply for a refund request. X27 ; t provide the tickets an industry ombudsman or regulator we can only a! Not a lot of guidance about what 'reasonable ' is, '' she said getting chargeback... Details, so Mrs Gillett 's request and assures the family was looking forward to attending a professional riding... Tickets to Aunty Donna 's Sydney Enmore Theatre show what Enforcement action we may take from date... What it is daughter, our only daughter 's, 16th birthday can help ensure real people reviews... Have an ombudsman or regulator we can all lodge complaints too.Dodgy!!!!!!!!!... Problem further relocation for work must be for a company he goes to Mousetrap... For ticketek marketplace, run by ticketek referee can make it this time, '' she said getting emails they. Request extra payments or personal information to secure tickets, I just cried all night, '' Travers!, we can only process a refund is made, ticketek may, to extent! An ombudsman or other emergency Services is no phone number, only an email which includes their number! On your behalf ; and as well as other sources progress update by to. Pay too much report price increases on price Watch Ministry of business, Innovation and Employment link in Booking. Ticketek marketplace, run by ticketek being asked to pay a penalty of $ 7 million Compliance Enforcement. A simple date change for about 2 months now Booking confirmation email, or may.
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