The purpose of network discovery is to improve visibility into a network infrastructure. Network Detective - Issue Exceptions Worksheet The purpose of the is document is to outline the steps required in order to include compensating controls for risk affecting issues detected during a Network and Security Assessment and how to prevent those issues from affecting your client's risk score and overall issue score. The whole setup was easy once I had remembered to open the ports in my firewall and also having SSL I can also rest in peace that all my data is safe and secure. To order Reporter, risk free, use the Upgrade button from within the Network Detective application or contact your account rep for more details. For an additional monthly charge, you can add a small form factor server to your subscription and get the Reporter software appliance pre-installed and ready to plug n play. As such, all data can be proven to be accurate at the time of capture if this ever comes under scrutiny. Also, because I can give each remote collector a site name, then Ican run reports based on that site name, and get the information Ineed for that particular client; or I can run on all clients, but break it down based on the site name. Definitely the kind of product that can give you a good rep if you know how to use it properly - I used Solarwinds once to solve in about 1 hour an issue that had been dogging an organisation and their vendor for months and had escalated to the Legal stage.The SolarWinds tool I used (It was called Orion Engineer's toolkit, from memory) was a one-off buy for about $1k, from memory - except we got 3 copies of it for free after our company bought Solarwinds monitoring. We use the network inspector pc during the discovery as it does layer 2/3 stuff. The RDC option has enabled us to bring inventorying and management within a unified structure. 1117 Perimeter Center West Your annual Reporter subscription permits use at an unlimited number of client sites served by your office, and you can run as many internal network scans, and generate as many reports as you like. We currently operate a network structure where a Data Center is at the center of our network and all of our locations are connected to it via T1 connections. Network Glue generates comprehensive network diagrams, allowing you to visualize your clients' networks without any of the manual effort. I am looking at Network Detective by RapidFire Tools as a tool to get sales and I am wondering if anyone is using it and if they would recommend it or an alternative? Network Glue gives us the context so the on-call techs can easily zone in on devices and the information they need to very quickly know whats going on., We implemented Network Glue for 3 of our clients so far, and it has already given us a lot of network insights, such as devices and connections, that we never had before. At A&M, we have extensive experience remotely collecting and preserving email accounts, cloud storage, mobile devices, computers and servers using a multitude of forensic techniques and tools. Thank you. I can't think of anything Spiceworks can't help me accomplish (except providing me with a clone of myself to go to work for me). The Network Detective Application and Reporting Tool is a rich .Net application that is used to generate Network Detective reports. whether to run locally or across the network) using your PHB webpage that presents 3 states: 0=Wait 1=OK 2=Done Once the Invoke-WebRequest reads the "OK" state, it pulls down the username, password and scan type (local or network). Press question mark to learn the rest of the keyboard shortcuts. They are a separate division of our company and they have about 20 PCs and one server there. You can run monthly Client Risk reports to give your customers along with Quarterly Business Reviews for effective communications. Now, since we already have a utility server at each location, we installed remote collectors at each site that will collect the data and forward it up to our central spiceworks server. You can direct this cmdlet to collect credentials and scan type (I.e. We have used Logmein Hamachi to create a virtual VPNnetwork and secure communications. The additional functionality has allowed us to grow as an organization and we have been able to put those costs into other projects. Remote Collectors allow you to scan separate parts of your network by themselves and then send the results back to your central installation. Robust tools like Network Glue come with features like network diagramming to give you a visual representation of the network. A few such case examples are: The team conducted a remote collection of over 20 exhibits including email accounts, cloud storage and chat applications using industry standard data capture software . Any tips and tricks for other Spiceheads who may be considering using Remote Data Collectors? Then will offer a credit off of the on boarding fee if they sign an agreement. Remotely install the Network Glue collector on your clients networks, and watch the magic happen. YOUR CLIENTS' NETWORKS ARE ALWAYS CHANGING We use it as a sales tool and for QBR's. Network Detective Alternative : r/msp by fishermba2004 Network Detective Alternative Can anyone suggest an alternative to Network Detective? When our on-site technicians make a change, they no longer have to remember to update the documentation and diagrams, and our help desk automatically sees these changes.. If youre not completely satisfied, let us know within 30 days, uninstall the appliance, and well refund your money. The only internet connection is at our data center so while each location has a direct T1 connection to it, having our server try and scan over all those T1s would mean that we would never have a fully completed scan without missing devices. Visit my blog for vCloud Management tips and tricks - http://www.storagegumbo.com. For EU partners, enter https://api.eu.itglue.com. The benefits of network discovery far outweigh the disadvantages. Changes are happening to your clients networks all the time. Hello all. I can monitor and report on everything from here at HQ and rest assured that I know everything that is happening (or not) at my sites. The software appliance is a simple, fast Windows install so you can be up-and-running quickly. Fantastic. We are an IT Service Provider over here and try to deliver the best possible 24/7 IT service to our customers. Adapters are installed on the server and pushed to collectors during install. If you need to schedule more than that you can subscribe to a second reporter. The businesses that Iwork with on a repeat basis, Ihave setup with Spiceworks on their server, and setup the Remote Data Collector to send the info back to my central installation. Leave the site walks to us. There is a reliance on on-site personnel carrying out physical tasks such as connecting hard-drives and providing basic diagnostic information. Without network discovery, it is hard to keep track of all these devices. The cap is set at 100 IP Addresses per day, and thats to ensure that all users get their reports done in a timely fashion. It was $1000.00/year and we were ok with that. Having this feature allows us to use the central server for the Portal now as well because there is not as much server usage or downtime due to the scanning. In any given network, there is a huge volume of devices connected with each other. Then put every client on different IP ranges and separate them into groups. Small MSP here. All of your Reporter client sites can be centrally controlled from inside your Network Detective application. You can also specify whether you want the reports to be emailed as an attachment or link, or uploaded into your existing Network Detective cloud storage. Watch the short video at right to learn more. All you need is a single Reporter subscription for unlimited use, "end-to-end" automation of recurring IT Assessments for all your clients. We fully support the hardware and will repair or replace it, if needed, forever! That's correct, you create an adapter instance for each collector. We use the network and security modules for assessments prior to proposal and charge for those assessments. Iam working for a medium sized construction company (130 workstations - mostly laptops) spread over 3 physical offices and many job sites. That resource can be productively working on client issues while your Reporter is diligently performing your Network Detective assessments. We mainly have it for vulnerability scans, but the false positive rates are high enough to where we have to skip Microsoft results. Flashback: February 28, 1954: First Color TVs Go on Sale (Read more HERE.) Now, with the 4.5 scan time settings, I am able to expand that ability by only scanning the phone subnet once a day where the main PCsubnet is scanned every 4 hours. Just haven't had the time to look just yet. The A&M team have performed several remote collections on a variety of matters over recent months. For instance: The below is not an exhaustive list of data sources suitable for remote collection but does give a flavour as to the types of data and applications. This is the first product of its kind to combine the automatic collection of network and computer data, with custom-generated worksheets that tell you what additional information to collect on site. Either way, use Reporter risk free for 30 days. More legacy chat applications such as Bloomberg chat have and continue to be easily acquired in a remote fashion. The remote acquisition capabilities of mobile phones are typically quite limited as they require a more hands on method of data extraction. Network Detective Pro - Unable to change data directory - Windows 11. This is where Spiceworks Remote Collector has been instrumental in providing me with accurate remote data collection whereas before, due to increasing demands on the slow lines, I was receiving more scan errors than completed scans, which quite frankly irritated me immensely. With the power to completely automate your IT Assessment process, the door is wide-open expand issue discovery and provide better client service. The cost is $250/month for unlimited use. How does remote collector works? It is necessary to obtain all usernames and passwords with administrative privileges of the device to be acquired. Working with clients like BMW and Mazda it is imperative to use that our servers are online, have enough disk space, that needed services are started and no errors are popping up in the event logs. Watch the short video at left to learn more. It covers most A/V but is still missing some. I am unclear about the role of remote collector. What is the purpose of network discovery? How the information get integrated? Its like having another person on-staff scheduling remote scans, collecting the data, generating reports, and more. During the past years our business grew and we needed a better overview over our clients and their infrastructures. Historically, there was never a second thought to the need for a digital forensic expert to be in physical possession of a digital device to preserve its contents. New customers should follow the same procedure after purchasing your first module(s) and installing the Network Detective application. I like ND, I use a lot but isn't really designed for out of the box reporting that generates sales. You cant rely on your clients to keep track of all these changes, and anyone of these actions could create an internal security or performance issue. I have been searching for weeks and nothing comes close. Default: 60 Requires: -sql Switch: -credsuser Details: The username used to connect to Active Directory if the -ad switch is used. Well, In practical world, I can image we can have 2 remote collectors, each responsible for 30 VMs, doing the same things as local collector. In fact, if you arent doing a basic network and security assessment scan at least monthly, you are doing your clients, and yourself, a disservice. The flexibility allows you to time the scans and report generation around your predefined staffing levels. Thank you thank you thank you. Theyll appreciate the attention and you will create a ton of good will. Microsoft Cloud Assessment - SharePoint Data not being collected. Atlanta, GA 30338 The Network Detective Data Collector is a Windows application that performs the data collections for both the Network Assessment Module and the Security Assessment Module. A simple check of the box is all you need to create an InDoc site for any client. The ability to troubleshoot an acquisition where it is not working is more difficult in a remote collection scenario. The ongoing updates to documentation and diagramming is what we find the most valuable. For example, any requirements for processing into a document review platform or forensic analysis. We even get a nice overview of all our customers RDC in the settings panel. This is installed on your workstations/laptops; it is not intended to be installed on your client or prospect sites. Network Detective Pro - Discovery Agent silent install. Databases (including CRM or other structured systems): this includes accounting systems, Salesforces or other bespoke company systems. Network Detective Pro includes a software appliance and individual Remote Data Collectors (RDC) that you only need to install on one machine at each client site. Client-Connector is designed to enable you to automate the running of Network Detective scans using custom scripts that you write and deploy through your RMM tool or Windows Scheduler, and it doesnt automate report generation or delivery. Network Detective PRO Reporter Appliance Remote Data Collector (RDC) silent install NOTES: - Mind all double quotes! It was stated earlier in this thread - a primary use case for the remote collector is to gather metrics from an environment that is seperated by either logical or physcial networking complexity. Now our customers can see what they have, what we have done to keep it going, and what is going to be needed in the near future. We started using the remote collector around a month ago to help us monitor our co-located servers. Switch: -sqltimeout <timeout in minutes> Details: Sets the timeout in minutes for MS SQL Server detection and collection on the network. Just keep an eye on our mailbox, Spiceworks will warn us anyway. When it comes to pitching a new prospect, you dont have the time, luxury or permission to install software, agents or probes. I just wish that the guide could have been updated a bit more clearly when explaining which ports needed to be opened. Recent case examples of remote data collection. I've created a new post because I didn't want to remove the original script in case anyone wants it, and because this new post includes the replacement module function that can be imported, includes comment-based help, and parameters. Delays often occur when visas are required to access a country. I did have to add a firewall rule to windowsXP machines to allow sagent to connect to the spiceworks server. Will it be possible to have 2 remote collectors, each for 10 disks or 10 LUNs? DETECT IT Catch unauthorized network changes & suspicious activity. Thank you Spiceworks for all you do, and how you enable a small business like me that cannot afford that BIG software to be able to compete with larger ITfirms, and appear larger than I am. What is the data flow? Copyright 2023, Alvarez & Marsal Holdings, LLC. In the future I am hoping/thinking about setting some of the laptops that seldom are on the network with their own RDC to report their stats through the internet but that will require me to explore opening and forwarding ports on our firewall which I have not looked into yet. You can then leverage QBRs as an opportunity to offer your strategic vision. Not all the clients are the same, and your service levels may differ, too. Fantastic setup!!! Network Detective Reporter is your ticket to increased productivity through pre-scheduled data collection, and automatic generation and delivery of your IT Assessment reports. For those of you who are considering using RDCs, see this How-to for setup instructions. In the API URL field, enter https://api.itglue.com. It is purely the mechanism for accessing the device that is different. However, based on the size environment you used in your example, there would be no benefit and only added complexity of having multiple collectors. We introduced this and we're still gathering data to make it more robust. I just thought I'd share it so if anyone else uses Network Detective in the same way, they have this to use. I only rolled this out yesterday. So far I have setup RDCs in the two branch offices and one jobsite. It is fairly expensive, but for what it pulls together during its scans, there's not another product out there that can touch it. Document management systems: platforms such as SharePoint can be fully extracted and preserved remotely. I have to say that RFT ferrets out more information than Domotz for sure. We have implemented Spiceworks monitoring across all of our client servers (10 in total), communicating back to a master server based in our office. Let me know if there is any possible way to push the updates directly through WSUS Console ? To install via command line, you will need your Network Detective application credentials along with the Connector ID to associate the Remote Data Collector with during the installation. Network discovery is not a one-and-done process. We used to use RapidFire tools Network Detective for a few years. - You can get an encrypted password using: register-device.exe -encrypt <password> - If you do not care about scripting you password, -p <plain text pwd> can be used instead of the -e option. Network Detective Network Assessments NDDC release notes How to get service list We have a new methodology of detecting A/V through the service control manager that appears to be a lot more reliable. Oh and the computers that are on these subnets are all laptops and often move between subnets. However, with careful consideration of the case requirements and by weighing up the benefits and potential limitations, they can certainly be an effective approach to saving time and cost on many matters. Reporter includes our Remote Data Collector technology, which allows you to remotely select and pre-schedule the deployment of any Network Detective data scanner right from inside the Network Detective application. Again, any feedback would be appreciated. That's perfectly fine by me! However, these can be overcome by utilising a remote data collection methodology. This is installed on your workstations/laptops; it is not intended to be installed on your client or prospect sites. Local collector will merge/process the info from remote collectors. The client I have been working for has a tenant that shares my IT services, and though the long-term plan is to combine the two networks, the decision makers have not wanted to make any changes. Should there ever be a question raised around the tampering of a device whilst a remote collection is in process then there are forensic analysis techniques that can be applied to prove or disprove such claims. Correct me if I read it wrong. What features should a network discovery tool have? Thank you so very much Spicework The Reporter software appliance is an add-on to any other Network Detective subscription you have. Ever since 4.5 we are capable of securing the traffic on the web. Right now, if we close a maintenance contract for a customer, we install a RDC at one of their servers and simply let it run. I think there should be a guide line for this, shouldn't it? As we slowly move out of lockdown restrictions across the world, the likelihood is that a hybrid approach to working in an office and from home will be coined as the new normal. See what our partners are saying about Network Glue! You n Once I have an administrator account and a user account setup on a Win 10 Pro non-domain connect computer. But someone in Spiceworld has to know of something that's at least close.Thanks in advance. In addition to network discovery, a network discovery tool should also come with strong automation and network diagramming capabilities. Network Glue is the tool you need to gain complete and comprehensive visibility into any network. If you do not know your account rep simply email sales at sales@rapidfiretools.com. The remote data collector has matured very nicely. See why thousands of organizations have fallen in love with our award-winning documentation platform. New devices get attached to, and removed from, the network; software gets randomly added to different machines; trusted visitors get access to the network; employees get hired and fired. Leading global professional services firm Alvarez & Marsal (A&M) announces the appointment of former university Counsel and Vice President of Strategy and Department of Justice prosecutor Jenelle Beavers as a Managing Director in its Disputes and Investigations (DI) practice. Not a single business owner is going to look at ANY of their reports and buy from you because of the reports. This way we can create and monitor helpdesk tickets and create reports, which we send out to our customers once a month. What is the best way to do this? Depending on the requirements, a remote collection may still be a viable option but does require additional support from the person in physical custody of the device. The wizard runs to either get information locally or across the network. Setting up Remote Collector is incredibly easy, it took me approximately 5 to 10 minutes each to setup 6 remote sites and have those collecting data. I have two Remote Data Collectors. I pushed out the data collector folders using altiris DS, then set up a scheduled task to run sagent.exe (renamed) at startup and then every 2 hours from 7:00am to 5:00pm. You need a tool that automatically scans network devices and populates the information in your documentation software. we use Domotz for the same purpose. However, as soon as you subscribe to new modules, the scans and reports associated with those subscriptions can be immediately scheduled with Reporter. Ongoing communications that let your customers see the value theyre receiving from your managed services. How many devices do you have on each RDC? If you want to get a real steal, pre-pay your Reporter subscriptions for one year at just $2,500. We are currently monitoring 4 servers with the remote collector and it has saved my alot of headache. We have looked at no less than six different vendors products and even looked into pulling our own reporting together and when it comes right down to it it's worth the money. So what did Spiceworks and RDC do for us? The team conducted a remote collection of over 20 exhibits including email accounts, cloud storage and chat applications using industry standard data capture software and forensically sound techniques, documenting our methods of capture within detailed data acquisition forms to comply with industry standards; Worked closely with a clients IT support team in the UK to remotely access and acquire a copy of an email server. The wizard runs to either get information locally or across the network. That day really shook our office and changed our life and work flow in here. That generates sales at right to learn more and monitor helpdesk tickets create. 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