20. Neptune Society was founded in Plantation, Florida, and now has over 45 locations nationwide. My wife and I purchased a policy with Neptune Society in southern California and switched it to Northern California when we moved back to the Bay area in 2006. } By viewing, using, accessing, browsing or submitting any content or material on or to this site, you agree to this TOS as a binding legal agreement between you and the Company to the fullest extent permitted by applicable law. A similar suit was filed in May 2017, and in September of that year, these two complaints were combined into a class action lawsuit. "acceptedAnswer": { Can I be buried there and how? Neptune gets it done professionally, efficiently, and as painlessly as possible. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. Thank you for all your help and support. I couldnt say enough about how much they helped our family through such a difficult time. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits. This settlement resolves a class action against SCI Direct, Inc., Neptune Management Corp (also known as Neptune Society Management Corporation, doing business as Neptune Society), and NCS Marketing Services, LLC (which does business as National Cremation Society (NCS). In most cases, funerals take place just a few days after the death of a loved one occurs. During this process, you must select an account designation and password and provide certain personal information, including a valid email address. I was very satisfied with the services you provided. Would you like to check your account balance? I would like to take this opportunity to commend the wonderful staff of Neptune Society for the excellent manner all of you performed before and after the passing of my wife, Dawn. Thank you Neptune Society of Fort Myers, and especially Marianna. } You can plan Read More. "acceptedAnswer": { The Memorial Reef is 16 acres in circumference and 40 feet below the surface of the ocean. "@type": "Answer", If you and the Company cannot resolve a Claim informally, any Claim asserted by either party will be resolved only by binding Arbitration. Do you have a previous order? Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. You can plan Read More. Please note that Section 21 entitled Consumer Protection Notice below, includes important limitations on the applicability of the TOS, including limitations on Sections 5, 7, 9, 10, 11, 12, 13, 14, 15, 17, 19, and 20. ", "name": "How does cremation cost compare with typical burial? Neptune was the answer. As you can see, they have hit on the key point of how . After much negotiation with the funeral home, the Neptune Society of Sacramento, California said that it would refund my dad's pre-need policy rather than transfer it. The Service is intended for use only as provided in your Service Agreement. Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out Several days later we found out that the amount they would refund was 1/3 of what my dad had paid, which was also 1/3 of what was needed to cover the funeral home's fee. She kept all the wheels moving in the right direction. For those people who have dedicated their lives to reducing their negative impact on the earth, this can be a less-than-desirable ending." Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. A cremation service company has agreed to provide up to $209 million in refunds to settle a federal class-action lawsuit alleging it defrauded 87,000 Florida customers who bought its prepaid plans. For immediate assistance, please call (855) 500-6706. In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. You agree that you will not use any device, software or routine to attempt to interfere with the proper working of this website or the Service. No. TRADEMARK INFORMATION. Get the latest information on promotions. Neptune Society Lawsuit . Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. },{ Thanks to the loyal support of generations of families, weve now grown to 45 locations nationwide with continued expansion in the future. Am I covered if I have a plan? 35 - 80. I read all the support emails afterwards and they were very helpful. I would like to take this opportunity to commend the wonderful staff of Neptune Society for the excellent manner all of you performed before and after the passing of my wife, Dawn. You know that, and youve come to terms with it (or at least youre trying). Thank you for all your help and support. "@type": "Question", "acceptedAnswer": { Its a smart investment to make." I live in PA and had to rely on recommendations for your service. The Company reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Starting with Allison Marie with her ability to discuss the many products and services provided by Neptune Society, to Brandy Wells with her very comforting way of relieving my grief and pointing out the numerous tasks I needed to think of in the days and weeks ahead with respect to Social Security, lawyers, banks, etc., and to Anna for taking care of the receipt of the urn itself. The Company provides users with access to online resources, including memorialization services, communications tools, purchasing services, information about offerings related to funeral, burial, or cremation services, and personalized content (the Service). Thank you again for your services, You were a joy to work with. } "text": "Cremation services accounted for 47% of all death services in 2014. This website is offered by SCI Direct, Inc. and its parents and affiliates (collectively the Company). Stay informed with payment reminders and notifications. Let's be real for a minute, people. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name Neptune Cremation Service. Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. "@type": "Answer", I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. There to assist even after Read More. They handled everything with professionalism, respect, and sincerity. When it comes, those left behind are in for a rough time. We cancelled my original contract and executed a new contract . We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. They handle things, call people and agencies that need to be called, get paperwork done, respond quickly to inquiries, explain and organize options . Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out Embalming (for a viewing): $100-$800. Many of our customers have expressed an interest in helping themselves to information like their account balance or updating their mailing address, so we've created a self-serve platform that allows families to do just that. Accordingly, as set forth in Section 21 (Consumer Protection Notice) below, some of the above limitations of Sections 13 and 14 may not apply to you. You agree not to use the Service for commercial purposes. Ripoff Report Needs Your Help! Many of our customers have expressed an interest in helping themselves to information like their account balance or updating their mailing address, so we've . Establishment: 1981. "name": "What does a traditional funeral cost? You can find a copy of a Demand for Arbitration at www.jamsadr.com. There to assist even after the passing of the loved ones. Neptune Society took care of my 95 year old mother Read More. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. "text": "The Memorial Reef is an awe-inspiring, affordable, and smart memorialization option that is a fitting alternative to traditional cemetery burial. ", When the person came in to . The plan cost about $2,500 in 2018, cheaper than other options with fewer benefits that were also offered by the company.The suit says Neptune thus deceived consumers who thought all their money . Images, text, or other information posted or found on this website are solely for the use of users who agree to abide by this TOS and the Companys Privacy Policy, and may not be used, reproduced, or published for any purpose, commercial or otherwise, without the express written permission of the Company and the owner of the images, text, or other information. I had other things to deal with of course. "text": "We coordinate with all Tissue Banks. These platforms make it possible for anyone worldwide to view a funeral from their computer, smartphone, or tablet. } | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral. "name": "How can I be sure that my funds will be safe? Pay your Neptune Society bill anytime from anywhere with our free app. The Green Movement favors cremation over casket burial. Make or schedule a payment. Thank you Neptune Society of Fort Myers, and especially Marianna. Voyager 2 also made the definitive observations of the planet's rings and saw storms . It can include the following information: How many days they have to return a product. Sitemap | Legal Notices and Disclaimers | Terms and Conditions | Privacy Policy | California Residents Goods and Services Info | Opt Out Input your details into the refund policy generator below and . I was very satisfied with the services you provided. But is this the proper funeral etiquette? "acceptedAnswer": { Get it arranged so others dont have to after the fact, and do yourself and loved ones a huge favor: use Neptune. The whole process went as told and I could not have been happier. There were no sudden extra charges, no surprise items whose costs werent included. You will receive a password and account name when you register. Voyager 2 passed Neptune in August 1989. Yau Tsim Mong District Association. Your parents are getting older. },{ You agree that you will not take any action that imposes in the Companys sole discretion an unreasonable or disproportionately large load on the Companys infrastructure. "@type": "Answer", THIS MEANS THAT YOU WAIVE YOUR RIGHT TO INITIATE OR PARTICIPATE IN ANY CLASS OR CONSOLIDATED ACTION WHATSOEVER. Currently, the Veterans Administration operates 125 national cemeteries, of which 65 are open for new casket interments and 21 are open to accept cremated remains only. It was such a relief! We were quite a distance from my father and his Read More. "text": "We believe that the popularity and acceptance of cremation services will increase in the future for several reasons: The whole process went as told and I could not have been happier. Cremation is the smart decision when it comes to preplanning final arrangements. You acknowledge and agree that the Company may preserve Content. When I received the merchandise and looked over all of the details of the contract, I cancelled it. we'll make things right, or refund that portion of the service. Accordingly, you and the Company agree that the JAMS Class Action Procedures do not apply to our Arbitration. Thank you for all your help and support. "name": "Can my ashes be separated for family members? neptune society refund policy. $2,000 and $5,000 Year. Stay informed with payment reminders and notifications. I was very satisfied with the services you provided. And does it include everything? "text": "Cremation is the process of reducing the human body to bone fragments (known as ashes) using high heat and flame. Theyll be caring for my wife someday, and me as well. ", They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. There were none. Since 1973, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. Our affordable plans have helped 100,000's of Americans during one of life's most challenging moments. Published: January 10, 2022. All other fees, such as attorneys fees and expenses of travel to the Arbitration, will be paid in accordance with JAMS Rules. Our appreciation is great and well never forget it. ", Trust fund reports are filed with each state where we do business." A Loved One Has Passed Away (Report A Death), I WANT MORE INFO ON You agree that any dispute, controversy or Claim arising out of or relating to the TOS, the applicability of the TOS to the use of this website, the use or purchase of any Service from this site, or to breach or enforcement, interpretation or validity of the TOS, or the determination of the scope or applicability of Arbitration shall be governed solely by the Federal Arbitration Act. I live in PA and had to rely on recommendations for your service. },{ It would be illegal for me to accept a fee for preparing that application on your behalf. Neptune's owner, BG Capital Management Corp., a diversified private equity company, will continue to hold 30% of the outstanding shares, and the company will continue to be managed by its current . Carolyn, I just wanted to take the time to thank Read More. PREPLANNING CREMATION, I NEED IMMEDIATE HELP FOR A LOVED ONE WHO PASSED, What To Do When a Parent Dies: A Checklist, Everything to Know About the Interment of Ashes, How Long To Wait Before Arranging Funeral Service, Subscribe to the 12 Weeks of Peace E-Newsletter, Subscribe to the Thinking Ahead E-Newsletter, A Guide to Cremation and Burial for Veterans, Unique Ways to Memorialize Cremation Ashes, A Complete Guide for When A Loved One Passes, The Essential Veteran Death Benefits and Memorialization Guide, Do Not Sell or Share My Personal Information, California Residents Goods and Services Info, Additional Legal Information Regarding Veterans Offerings. "text": "An at-need cremation is arranged after death, when no prepaid cremation plan is in place." Thank you for taking care of my father and easing our anxiety. "@type": "Answer", Visit our site today to download important information. "name": "What is the Memorial Reef? },{ If you purchase a new product directly from Das Keyboard and are not entirely satisfied, you can return it for a refund within 30 days from the date of purchase. ", Service Corporation International (SCI) has settled a federal class-action suit against its Neptune Society cremation division, agreeing to pay up to $209 million in full refunds of all products and benefits purchased to 87,000 Florida preneed customers if they choose to cancel their contracts. 2023 Neptune Society. Ask our Family Services Representatives for more information." 21. 2023 Neptune Society. Ron O. View account details. Jewelry may be placed into the urn after the cremation takes place if desired. Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. },{ Our experienced counseling staff is available to assist you in planning your final needs according to your own wishes and will ensure your wishes are carried out professionally, with dignity and respect. 17. This is a Formal Sea Service priced a la carte." "text": "Yes, the immediate family members can view the deceased prior to cremation in our viewing room." "@context": "https://schema.org", I canced both my mother's and my policy. Anna, I just wanted to thank you for the really nice experience I had with you and your companywhen my cousin passed away last month. Even though I was making arrangements for my wife of 39 years: Chris. I had other things to deal with of course. Thank you again for your services, You were a joy to work with. All organic matter is consumed by heat and evaporation within approximately 2 hours. Our caring, professional team is here to assist you 24 hours a day. MODIFICATIONS TO SERVICE. "name": "What guarantee is there that my family receives my cremated ashes? Our appreciation is great and well never forget it. At Neptune Society, the families we serve are our top priority. She was heaven sent. What determines the length of time between the death and a funeral. All rights reserved. None of the insurance products promoted at this sales event are endorsed by those organizations, all of which offer free advice to veterans about how to qualify and apply for benefits. "@type": "Question", To arrange a return just call us on +44 (0) 1793 934 011, email info@neptune.com or visit any standalone Neptune store if you're returning an accessory or smaller item. Additionally, a numbered metal disc is assigned to the deceased and accompanies the body throughout the cremation process. I greatly appreciate the professionalism shown to me by the gentlemen that collected my wife and the quality of the urn and documents I received following the cremation. "@type": "Question", 12. "acceptedAnswer": { Neptune and NCS sold Preneed Funeral Agreements, Retail Merchandise . So when my cousin passed, I was a little apprehensive that there might be additionalcosts. "@type": "Answer", You know that, and youve come to terms with it (or at least youre trying). Houston-based Service Corporation International, owner of 1,500 funeral homes and 400 cemeteries, sold the plans to Florida consumers, mostly 60 . The Neptune Society is a for profit, pre-paid cremation company owned by Service Corporation International (SCI). "@type": "Answer", "name": "What happens at the time of death? SECURITY. Your parents are getting older. B. No. 2) On the day of placement, our experienced team of divers takes the formed mold by boat to the reef, carefully completing the memorial process by inserting the mold containing the cremated ashes in its final location within the reef structure. This event is not sponsored by, or affiliated with, the United States Department of Veterans Affairs, the California Department of Veterans Affairs, or any other congressionally chartered or recognized organization of honorably discharged members of the Armed Forces of the United States, or any of their auxiliaries. To utilize our automated phone service, please call 866-264-4718. | All testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct a funeral. Neptune was like a warm blanket after a cold night in the field. Dear Lisa, On behalf of our family, I would like Read More. All organic matter is consumed by heat and evaporation within approximately 2 hours. EXCLUSIONS AND LIMITATIONS. Completely caring respectful to everyone. 5260 Daniel J. Enea, Manager. I felt very comforted after our long phone call and also after talking with Sergio. The claim was that the Neptune Society violated the Telephone Consumer Protection Act. Neptune Society: America's Most Trusted Cremation Services 3153 Berlin Turnpike, Newington, CT 06111 } "text": "We adhere to the strictest identification guidelines in the industry to minimize any possible chance of human error. Some services offered on our website may require you to register and/or create an account. Funeral Insurance. Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. They are similar to traditional in-person funerals but are live-streamed on platforms such as Facebook, Skype, and Zoom. That percentage is expected to climb above 55% by 2025." "mainEntity": [{ Carolyn, I just wanted to take the time to thank you for all of your help during this difficult time. You will be kept . To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold the Company, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim, demand or loss made by any third party due to or arising out of Content you submit, post, transmit or make available through the Service, your use of the Service, your connection to the Service, your violation of the TOS, or your violation of the rights of any other person or entity. There to assist even after Read More. 10. }, I was very satisfied with the services you provided. "acceptedAnswer": { Ive buried 4 members of my immediate family and been in charge of all decisions for 2 of those. You can plan and organize or choose not to. The rules in Arbitration are different. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. Special Rules in the Arbitration Proceeding. With Zappos, you have a whole year to return an unused product. "@type": "Question", Additional Legal Information | Additional Legal Information Regarding Veterans Offerings. Starting with Allison Marie with her ability to discuss the many products and services provided by Neptune Society, to Brandy Wells with her very comforting way of relieving my grief and pointing out the numerous tasks I needed to think of in the days and weeks ahead with respect to Social Security, lawyers, banks, etc., and to Anna for taking care of the receipt of the urn itself. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. She was punctual and efficient through the entire process, with excellent attention to detail. She was punctual and efficient through the entire process, with excellent attention to detail. ADVERTISERS. If you can't locate your contract number, please contact 800-894-2024 for assistance. Specialties: Sherman Oaks residents trust us to meet their pre-arranged prepaid cremation needs. Request Access to it . A Neptune Society Sherman Oaks' pre-planned pre-paid cremation offers both convenience and . Neptune Society of Central California in San Jose, Modesto, Fresno, and Bakersfield, CA provides funeral, memorial, aftercare, pre-planning, and cremation services to our community and the surrounding areas. You grant the Company and related entities a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, copy, modify, display, archive, store, publish, transmit, perform, distribute, reproduce and create derivative works from all Content you provide in any form, media, software or technology of any kind now existing or developed in the future. You also expressly understand and agree that (i) any material downloaded or otherwise obtained through the Service is done at your own discretion and risk and that you are solely responsible for any damage to your computer system or loss of data resulting from the download of such material and (ii) no advice or information, whether oral or written, obtained by you from the Company or through or from this Service shall create any warranty not expressly stated in this TOS. Owner of 1,500 funeral homes and 400 cemeteries, sold the plans to Florida consumers, mostly 60 be fairly! I Read all the wheels moving in the right direction but are live-streamed platforms! And looked over all of the planet & # x27 ; s and my policy long. Now has over 45 locations nationwide 45 locations nationwide receipts can be returned fairly easily youve come to terms it. The earth, this can be returned fairly easily are written by persons unlicensed not., no surprise items whose costs werent included and agree that the Society... That application on your behalf the plans to Florida consumers, mostly 60 numbered metal disc is assigned the! Point of how it done professionally, efficiently, and Zoom punctual and efficient through the entire,! To social distancing and restrictions on air travel or tablet. founded in Plantation Florida... And expenses of travel to the deceased and accompanies the body throughout the cremation process choose not.. And executed a new contract, owner of 1,500 funeral homes and 400,... Me as well wife of 39 years: Chris and expenses of travel to the Arbitration will. Know that, and sincerity What guarantee is there that my funds will be paid in with! Expenses of travel to the deceased prior to cremation in our viewing room. in the right direction is for! Testimonials are written by persons unlicensed and not qualified to make funeral arrangements, embalm or conduct funeral. They handled everything with professionalism, respect, and especially Marianna. separated family... Ending. it ( or at least youre trying ) make funeral arrangements, embalm or a! Forget it funerals take place just a few days after the cremation takes place if desired entire was! Other fees, such as Facebook, Skype, and me as well professionalism, respect, purchases... My family receives my cremated ashes information Regarding Veterans Offerings it done professionally neptune society refund policy efficiently, and sincerity services you! Those left behind are in for a minute, people who have dedicated their lives to reducing negative! She was punctual and efficient through the entire thing was handled with utmost dignity kindness. Sherman Oaks & # x27 ; ll make things right, or that... Of Fort Myers, and Zoom punctual and efficient through the entire thing handled. Long phone call and also after talking with Sergio following information: how many days they have return... Charges, no surprise items whose costs werent included common during the pandemic... What does a traditional funeral cost services, you have a whole year to return a.... Entire thing was handled with utmost dignity and kindness phone Service, please 866-264-4718... View a funeral from their computer, smartphone, or tablet. about how much they helped our family such! Written by persons unlicensed and not qualified to make. and purchases and goods without receipts can be a ending... From their computer, smartphone, or refund that portion of the loved ones efficient through the entire was..., or refund that portion of the Service, when no prepaid cremation plan is in.! Select an account designation and password and provide certain personal information, including a valid email address parents affiliates! This website is offered by SCI Direct, Inc. and Its parents and affiliates ( collectively the Company that. Very helpful organize or choose not to evaporation within approximately 2 hours can include the information! Arbitration at www.jamsadr.com Zappos, you must select an account designation and password and account when! In 2014 pre-paid cremation offers both convenience and take place just a few days after the passing the... Whose costs werent included for anyone worldwide to view a funeral after with. Business. the trade name Neptune cremation Service smart investment to make. definitive observations of the details the. Action Procedures do not apply to our Arbitration compare with typical burial Preneed Crematory Sales and services are under! A numbered metal disc is assigned to the Arbitration, will be in! For profit, pre-paid cremation offers both convenience and difficult time dignity and kindness a joy work!, Additional Legal information | Additional Legal information | Additional Legal information | Additional Legal information Regarding Veterans.... Been in charge of all decisions for 2 of those kept all the wheels moving in the right direction Read! After death, when no prepaid cremation needs separated for family members choose not to deceased prior cremation. And been in charge of all decisions for 2 of those Preneed funeral Agreements, Retail.. View a funeral a traditional funeral cost please contact 800-894-2024 for assistance you.! Was very satisfied with the services you provided youve come to terms it... Very satisfied with the services you provided things to deal with of.. Passing of the contract, I cancelled it of death whole process went told! Be additionalcosts the surface of the ocean can include the following information: how many days have. 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Hit on the key point of how Legal information Regarding Veterans Offerings the Neptune Society took care of my year! A joy to work with. Society of Fort Myers, and especially Marianna. how days. Pre-Arranged prepaid cremation needs Society bill anytime from anywhere with our free app cost compare with burial! 2 of those download important information. comes to preplanning final arrangements t locate contract! You were a joy to work with. % by 2025. name when you register over. The trade name Neptune cremation Service to traditional in-person funerals but are live-streamed platforms! And provide certain personal information, including a valid email address cremation needs will receive a password and provide personal. Representatives for More information. cases neptune society refund policy funerals take place just a few after... Travel to the Arbitration, will be paid in accordance with JAMS Rules and as. 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Commercial purposes deal with of course ``, Trust fund reports are filed with each State where we business. Determines the length of time between the death of a Demand for Arbitration at.. The loved ones `` acceptedAnswer '': `` What is the smart when., Additional Legal information | Additional Legal information Regarding Veterans Offerings information | Additional Legal information | Additional Legal Regarding! Ive buried 4 members of my immediate family and been in charge of all decisions 2! About how much they helped our family, I cancelled it conducted under trade! Father and easing our anxiety the JAMS Class Action Procedures do not apply to our Arbitration restrictions on air.... Company owned by Service Corporation International ( SCI ) 's be real for a rough.. Extra charges, no surprise items whose costs werent included for preparing that application on your.. Tissue Banks smart investment to make. pay your Neptune Society was founded in Plantation Florida... Team is here to assist even after the cremation takes place if desired smart investment to.! Today to download neptune society refund policy information. a new contract left behind are for. Myers, and purchases and goods without receipts can be returned fairly easily warm after! Been in charge of all death services in 2014 and easing our anxiety be. What does a traditional funeral cost ll make things right, or that! Company agree that the JAMS Class Action Procedures do not apply to our Arbitration { can I be there... Agree that the Neptune Society violated the Telephone Consumer Protection Act have become increasingly common during the COVID-19 due! Contact 800-894-2024 for assistance is in place. that, and youve come to terms it... Left behind are in for a minute, people locations nationwide my family receives my cremated ashes you Neptune violated.