It was important to Steve that our airport partners know we understood the gravity of our actions and had taken every measure to ensure the safe opening of our locations to help us all get on the road to recovery. Contracted as the concessions management representative/partner at Chicagos Department of Aviation (CDA) at OHare International Airport, Unison Consulting (dba: Unison Retail Management) has been a strategic leader in the airports concessions operations, planning, customer service, and marketing programs. Davis wondered whether Fraports short-timer status at BWI would impact companies that lease retail and restaurant space at the airport. That may limit the ability for new entrants, as well as making some concession opportunities less attractive to vendors. Given that we are considering a new paradigm, airports and concessionaires may wish to consider three other business structure options. His response was taking advantage of that opportunity with focus, determination, and new levels of creativity that produced successful results for MKE. We also create vibrant and innovative proprietary concepts tailored to the local market. WebSilver Star Industries specializes in delivering exceptional store interiors, millwork, displays and retail fixtures to top retailers all over North America. Because this rate base is not related to passenger numbers, it is equally as inflexible as a MAG set by any other means in the event of significant changes in enplanements. Herman J. Russell was a successful entrepreneur, one of the original pioneers in the ACDBE program and a champion of women-and minority-owned businesses, not to mention his impact on the airport concessions and construction industries as a whole. /Length 174760 Expectations around travel changed tremendously in 2020, with a heightened need for cleanliness and safety, and travelers increasingly seeking contactless, no-touch shopping experiences. Airlines have a significant stake in the quality of the concession program because of its impact on the passenger experience. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. @N8))))))))))))))))))))))))MR># While the vendor still has some risk to pay for its investment and employee wages, rent is solely dependent on sales. Suzie is a host and is responsible for greeting each passenger that visits our stores. As the Salt Lake City International Airport was planning to open Phase 1 of its new airport, these events threatened the progress and timeline of that project. From that determination, the SLC Tenant Improvement Financing program was created and introduced, providing up to a combined $10 million (USD) to its concessionaires for Retail and News and Gift improvements by the SLCDA. Thisfederal funding will be put togooduse in Maryland to improve passengersexperience and convenience at BWI.. Airports 100% owned and operated: Aena operates 46 airports and two heliports in Spain including Adolfo Surez Madrid Registered in England and Wales. We always strive to set ourselves apart from the competition and lead the way, mixing proven techniques and guest services practices and innovative new approaches to delivering excellence. They were raised to understand the value of hard work, integrity and respect for all peoplevalues that are the foundation of the companies Herman J. Russell founded, Concessions International, LLC in 1979, and H. J. Russell & Company in 1952. In addition to our excellent line-chefs in multiple locations around the country and the U.S. Virgin Islands, weve also engaged the talents and concepts of executive and celebrity chefs to bring exciting concepts and menus to the table. Even before that process became bogged down by charges of favoritism, certain stakeholders were disappointed that the Hogan administration had not included language in the call for bids last year requiring a labor peace agreement. These barricade walls provided a creative opportunity that would continue to positively impact the passenger experience while also creating a sense of place. News you can trust. 3.2 Airports should be permitted to operate under any type of ownership and any She has worked at a variety of restaurants over the years including Tigins, Pizza Vino and Flying Saucer and since the pandemic has worked as a host, busser, food runner, and sandwich-maker extraordinaire. With its vote Nicks consistent and voracious drive to push completion of construction of the full retail concessions program, redevelopment of portions of food and beverage concessions, and the relocation and construction of a new USO Lounge, airport museum, and airport conference center despite the unprecedented impacts to aviation travel caused by COVID-19, epitomize the criteria established for this award. He has exemplified proactiveness and initiative to address challenges and solve problems in a time where unprecedented has been a common theme. This strategy is particularly applicable for a hub airport where the hub airlines brand expression is likely already an important part of the airports perceived brand. This option would give the airport operator the ultimate control over its concession program as it takes on full responsibility for all business aspects. In airports with residual airline agreements, the airlines will be required to make up the difference between revenue to the airport and required revenue to pay for airport development and other expenses. He was an editor at Roll Call, the Capitol Hill newspaper, for eight years, and for eight years was the editor of E&E Daily, which covers energy and environmental policy on Capitol Hill. Crystal lives and breathes customer service excellence, which goes well beyond the boundaries of our airport stores and restaurants and strives to positively impact the lives of passengers every day. Concessionaire General Managers and Concessions Department leadership have the ability to nominate front-line and back-of-house employees based on customer feedback and direct observations through an online nomination platform. HMSHost President & CEO Steve Johnson personally sent each airport executive director an email correspondence and included the Growth Plan as an attachment. See the award-winning documentary about our founder, Herman J. Russell, Sr. We adhere to the same values today as our father stood for: Integrity, Respect and Hard Work. WebFraport is a Airport Transport company. Vacation, Sick Leave and Personal Time Off for Full Time Visit the SUBSCRIBE page to sign up for our morning newsletter. Web1 2 Welcome to Belize AND THE PHILIP GOLDSON INTERNATIONAL AIRPORT Your visit coincides with exciting times at the P.G.I.A. See how we help fast-changing industries succeed. There are a few limitations, however, that make this a less than optimal solution. Concerned, Crystal approached her to see if she could assist. In the unique and fast-paced airport environment in which we operate, we continuously look for innovative ways to improve our operations and guest experiences. SLC demonstrated extremely creative problem solving to withstand a challenging environment. But SLC was determined to open The New SLC on schedule and, as a result, engineered one of the most inventive collaborations our industry has seen in years to accomplish this goal. For example, TSA has reduced lanes or consolidated passenger screening checkpoint operations in numerous airports in response to the reduction in originating passenger volume.. The operators listed below are among the largest concession management firms at MSP: Food and Beverage. This and a major initiative to support plant-based dining on college campuses are some of the stories you may have missed recently. At the very beginning of the pandemic, Hudson immediately took a number of decisive actions to ensure the health and safety of its team members, travelers, and airport and commuter hub personnel. Incorporate systems to reduce, reuse, recycling waste to energy. ATLs Marketing and Concessions Management teams went a step further to promote ATL Skypointe, the Airports award-winning food and retail program highlighting the reduced open locations with weekly updates for accuracy via a 360 marketing campaign We are Open.. Owner: BERNARD M. ELSNER. This plan was developed in partnership with a cross-functional team across the organization and took four weeks to create. 87 OAKRIDGE RD. We gather vast amounts Our $22 million Airport Improvements Project Airport includes airport infrastructure expansion, personnel training, new services, equipment upgrade and many other improvements. She is the owner of Olle Fit, a wellness company focused on mind, body, & Approximately 80 percent of the airports that we For 6 1/2 years Kurtz wrote a weekly column on state politics for Center Maryland and has written for several other Maryland publications as well. MCA directly operates 48 food and beverage units along with 9 retail stores, and we serve as a partner in joint ventures for 112 food and beverage units along with 129 retail units. Last year, the Maryland Aviation Administration, which operates BWI, put out a Request for Proposal (RFP) seeking a vendor to run concessions at the airport for 20 years. Last fall, the aviation administration recommended that the new contract be awarded to a new company, New Market Development LLC, whose CEO, Major Riddick, is a longtime power player in Maryland politics. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. One of the keys, however, to the success of this model is the realization that each partner brings particular strengths, skills, and abilities. @ Monthly WOW Card: Up to 100 employees per month receive a WOW card, which is a $5 voucher card that can be used on food and beverage or retail items. Considering all the current changes in our business, this model may be a solution to sharing risk and encouraging a strong representation of critical brands in airports. Web#2 Best and Worst Airports to make a Connection List. Marc Korman (D-Montgomery), the chair of the House Appropriations Subcommittee on Transportation and the Environment. These public agreements, which often become a part of expansive and lengthy contracts, ensure that workers who attempt to unionize will not be penalized by their managers and also ensure that there wont be disruptions in service by a worker walkout or slow-down. 8 0 obj Advisory Council with major food personalities looks to reshape menus, culture and guest experience at companys sports and live event sites. Customer service is among our highest priorities at GSP, and our goal was to continue to offer award-winning concessions and to have the ability to directly influence how the service is delivered to our customers. Concessionaires need to understand this new business reality when they ask for relief. A per enplanement MAG would be a strain on most airports accounting departments, especially if the footfall varies by location. @ Fortunately, the traveler successfully met up with her daughter, retrieved her personal items, and made her flight on time! We are using cookies to give you the best experience on our website. The community, passengers, tenants, and airport staff have all benefited in numerous ways from his hard work and determination.  We advise airports in designing the contracts for master concessionaire, developer, and hybrid concession models as well as contractual agreements in the rental car arena.We work It may be necessary for an airport to close concession locations as they may close portions of the airport to reduce their operating costs. But it isnt clear yet how quickly the state will be able to launch and execute the new procurement. Where do we go from here? North American airports generally believe that if a vendor is paying a MAG, there may be a business problem. These variously sized facilities are helping support the countrys economic development, especially in the Amazon region. Can I get back to you?. WHITE SALMON, Ownership: Privately-owned. What the pandemic did do was present him with an opportunity to grow and strengthen his knowledge and skills during adverse circumstances. The Locals original letter highlighted Host International, Inc., the largest concessionaire in North America. Crystal then remembered the passenger mentioned having a son as well and asked for his name. I want to commend ACI-NA for creating this award in light of Suzies contribution to the DFW community which have been particularly heroic during the COVID-19 pandemic. WebOverview. While this methodology is feasible, it does not get to the actual number of passengers who see a concession location. Having been hit particularly hard, airports are searching for answers to problems on a scale that simply wasnt imaginable six months ago. EVEN BETTER PEOPLE. When passenger traffic does come back, airports should rethink how their concession contracts work. Medical, Dental, Vision Health Insurance for Full Time $0.32 B. : OSHA, SBA, Illinois Restaurant Assoc., industry leaders ACI and AMAC. "Herman and I were born within a month of each other, and within three miles of each other, but the two worlds could not have been more different. You might think growing up as one of Herman J. Russell's children would guarantee a path to success. Moore made the public commitment, which has been long sought by labor leaders and many lawmakers and other stakeholders, as the Board of Public Works voted unanimously to extend the contract of the current airport concessionaire on a month-to-month basis. Davis asked Sean Powell, the states deputy Transportation secretary, if he could estimate how long Fraports temporary contract would be in effect. His rules of success in business serve as guiding principles for all who work within his legacy companies be honest, work hard, equip yourself for the job and control the growth of the company., Robert Bob Holder, Founder and Chairman of Holder Construction. WebBuilt on a foundation of integrity, hard work, respect, and an unparalleled legacy of serving excellence, family-owned and operated Concessions International, LLC offers more than 5 0 obj He cared about people and it shaped the company's past and we work hard to protect his lessons and legacy. These supplier relationships are unlikely to have the same economies of scale as those of national concessionaires, which means the costs of operation may be higher. Alliance is one of several the campus dining program has with area vendors. This years recipients are just some of the many examples of how the airport and concessions industry continues to work in partnership through challenging times, said ACI-NA President and CEO Kevin M. Burke. With the new economic and industry realities, capital access may be an even greater hurdle. Carolyn (Suzie) Grider, affectionally called, SuzieQ by the entire DFW airport, for ACI-NAs aptly named Heroes Award. Airports should consider alternative methodologies for managing and operating their concession programs for concessions to remain viable business options. We deploy industry-leading technology without losing the personal touch. 6. In this model, the airport takes on two roles: landlord and partner in the operation. Mashgin machines are four times faster than regular self-checkout units, encouraging more sales and customer visits. This style of concessions agreement is not normally seen at airports, but it was our answer to improving the program, increasing revenue, and extending the airports influence on customer-facing business units at the airport. WebPrivate Shuttles and Taxis in Southern California. From menu QR codes to being able to have guests pay at the table, the technology we choose improves our efficiencies in the back of the house in an effort enhance our customer-facing experiences in this unique, fast-paced environment. with the company making the commitment to remain operational to serve the essential workers passing through airports and commuter hubs each and every day. WebAs the operator of Germanys largest airport, Fraport AG has extensive knowledge and many years of experience in all areas of flight and terminal operations, including ground handling. WebThe 2021 ACI-NA Airport Concessions Awards are comprised of seven award categories encompassing three airport awards, three concessionaire/service provider awards, and one joint award. The federal infrastructure law recognized the importance of investing in our airports to maintain ourcompetitiveedge. Just before the Thanksgiving holiday last year, Crystal was working in a pre-security store, The Oregon Market, when she noticed a passenger standing just outside the store alone and crying. WebMarketPlaces concessions programs at Boston Logan International Airport, Philadelphia International Airport, Ronald Reagan Washington National Airport, and Washington Dulles International Airport are helping to transform these airports into welcoming transportation hubs offering passengers sought-after national brands and popular local stores Airline traffic and economy remain strong, which continues to positively impact the airport concessions industry. When someone made a mistake or forgot to do a task, she used the opportunity as a teaching moment with grace, which in turn motivates people to meet her expectations. @ Get Food Managements annual list of the 50 largest contract management foodservice companies, including the latest news on companies including Compass, Wes Moore (D) on Wednesday pledged to include a labor peace agreement when the state next awards a contract to run the concessions operations at BWI Thurgood Marshall Airport. A comprehensive network CI is committed to culinary excellence. Encourage efficient practices without sacrificing quality of service to our customers through lighting by using low energy heat lighting, HVAC by using variable speed kitchen fans for exhaust, decreased process load requirements through ENERGY STAR kitchen equipment, computers and POS systems. WebVINCI operates in over 100 countries worldwide and has a strong reputation for delivering high-quality projects for clients in the public and private sectors. endobj If an airport operator closes a concourse or a terminal, it would need to eliminate some concession spaces from its contracts, which may render some deals no longer viable. WebFuture-proof self-service technology. Lets consider six potential options. Free Parking for Full Time Given the focus on bottom line profits, the investment in variable costssuch as employees, training, maintenance, and product developmentrequired to earn additional sales may no longer make economic sense. Non-airport retail leases typically charge rent on a per square foot (PSF) basis. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the COVID-19 has sent shockwaves throughout the world. Founding Editor Josh Kurtz is a veteran chronicler of Maryland politics and government. Airport concession fees in the era of COVID-19, Airports should carefully consider how they structure deals and their business models, Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information. Strategic agency for engagement and transformation. As a result, it became essential for SSP America to recruit, train, and retain team members who shared a common language about our work, felt inspired to come to work every day, wanted to remain with our team for the long-term, would refer others to SSP America and ultimately deliver service levels consistent with those of our brand partners and company. If an airport can become a partner in the operation of a concession, it might also consider being a concession operator on its own. They receive a professional certificate, lapel pin, imprinted weekender travel bag, and $100 VISA card. Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees. With SSP America since 2008 Suzie has worked at DFW for a total of almost 30 years and works almost every day7 days a week. Questions of authority, standing and fairness at issue. Our dad taught us to always be honest and do the right thing, and that people came first. Italy. The training focuses on the unique elements common to business practices within the airport food and beverage industry. The single factor most tied to concession success is the footfall past the concession locations. From aesthetics and traffic flow to environmental sustainability in mind, we consider every detail to ensure that not only the service and experience is exceptional, but that the space is especially welcoming. We were raised to believe that if something needs to be done, you do it. Demonstrating further collaboration, SLC drafted reimbursement agreements for execution by both parties. President and CEO, Donata Russell Ross continues to further her father's legacy, and she believes those same values are what will propel CI into the future as she mentors the next generation, including her niece Mori Russell, pictured here, and her son Zane Major who runs the operations for Paschal's Northside and Starbucks in the Buckhead neighborhood of Atlanta.