Fradulent charges and rude customer support. Do not process the transaction and contact the issuing bank. written by I just bought a iPad case off catch paid in full. Against my better judgement I used the service for a payment to an adult site brazzers, read the t & c and cancelled any further payments with no issues. Do you use Epoch and their website www.epoch.com for online billing solutions and payment systems? We do not charge a fee to set up a new account. Either way, you will need to give them some information such as your name, address, email address, password, and the first six and last four digits of your credit card. I only purchased a trial membership. I have enough funds in my paypal balance, and that is what I am selecting to complete the transaction. I've contacted epoch.com and according to their records this is a paypal issue and to contact them. -- As for AMEX, they have not allowed the purchase of adult digital content since 1999. The #1 network and affiliate marketing tracking software With this number, a billing support on 28/03/2014. Very shady! I'm sorry to hear you had a less than perfect experience. WebTransfer money online in seconds with PayPal money transfer. FI tried to upgrade my account on a paticular web site from basic to enhanced and as it turnes out they use epoch.com for there CC proccesing. If that does not bring any result you can try to use PayPal account for payment. For the first reason, call your merchant provider and make sure your terminal/POS supports American Express or Discover transactions. We can help you cancel your Epoch Payment Solutions subscription. prevented the transaction. However, each purchase is confirmed with a receipt to the email address you provided. I clarified that it was due to an error and I know for a fact I had said to cancel, especially since it's been over a month since the charge I purposely accepted. Visa), but the card number indicates a different card type (e.g. Ryanreynolds Tell the free agent that you want to cancel your How long does it take to cancel a site membership? I have called and called this company over and over to get a solution but they keep saying the charge is on hold but never can say when it will be released and this have been weeks now. They randomly charge your card for websites u never even opted for. If the card you want to use isnt listed, follow the on-screen instructions to add a new card. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. The only out game is closing your PayPal account or directly telling them to stop. 30015. As a payment method, I choose Przelewy24 (a popular method in Poland where I live and supported by Epoch). The issuing bank (Visa, Mastercard, etc.) WebCheck to see if your payment method is up to date. I'm trying to buy tokens on Chaturbate.com. The cheapest option is Epoch. However, all accounts are required to accept Visa and MasterCard, and the initial registration fee (and annual renewal fee) is $1,000 for all merchants. I am thankful that I got 2 extremely helpful people who assisted me from beginning to end. Try making the purchase again with a different payment method. Not me. Our 24/7 customer service reps can help you with this. This usually is the result of a typo (negative amount or ineligible symbol). If your password has ceased working, please use the purchase finder to refresh it. If you ever have an issue or question about a charge from Epoch, your best chance at finding an answer to your question is to call our Customer Service. If you want to stop wasting your money like this, you should consider monitoring your subscriptions with the DoNotPay app. I'd give them zero stars if I could. Ask the agent to send you a confirmation email or a receipt that proves your account is canceled. Paypal is saying screw em for too many chargebacks. written by Please try a different card or another billing method". If you would like to view information on a purchase, please click here Are you saying you were charged before the 21st as stated on your receipt? If we are denying your card we should be able to help. 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Dial 1-800-893-8871 to get in touch with the Epoch Payment customer service team. Does anyone know what might be happening? Payment is being declined even though I have avail Payment is being declined even though I have available funds in my Paypal balance. Can I view information on the membership that I purchased? It should process normally. Note: These steps also apply if youseethe error message "Your payment didn't go through. Battle They wouldn't tell me where or what service this money was for and only told me that my membership has now been cancelled (which I did 1 month prior) and as a payments system how on earth would they have access to my account on any service to cancel my membership? When ask how long they will hold my money, they states that they do not know and to contact my cc company. Check your account statement to make sure youre entering your payment details the same way. WebHow to cancel Epoch Payment over the phone. 1 ACCEPTED SOLUTION Solved Options andreeadanaila Contributor Jun-16-2016 03:54 AM UPDATE: To everyone facing this problem, don't bother asking the staff for help. prevented the transaction. Weve compiled a list of the most common denial reasons below, and if you cant find the code here, we recommend contacting your POS provider directly. For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. Get started with 2004-2022 Quality Unit, LLC. Why was my order declined by your payment processor? Their customer support is completely unhelpful and blame you instead. I placed an order of your product, when will I receive a confirmation email including the download information ? Although this is rare, it might help to get in touch with them. We are accredited with the BBB, established with the card associations, and fully pass all PCI compliance standards each year. We will help you find subscriptions you dont use and cancel them. my id no. Thanks for reaching out. But I don't use the card! They also said I will retain access to the service but I haven't. I was charge the intro rate of $1 and then it only went to $16 a month, which I check my statement regularly to make sure that's all. Then suddenly they started declining the payment. Billing me for something that was supposed to be cancelled and saying I won't get charged again doesn't help when you've already taken money for something that wasn't supposed to come out! Simply go to https://epoch.com and enter your credentials. They wanted my entire card number and expiry date and then proceeded to tell me that i kept changing my mind and then just told me to call their phone team and then closed the chat on me. 467Kelly RuthWren This is thief and a crime When I called the agent lied to me and said there was no charge on my account and then I received an email stating I was getting a refund for something I never even ordered. niggas. How to change payment details of my order. Reginaldg184 Be very careful and avoid them , not honest in their approach. Why should I have to be held accountable if this billing company cannot keep your credit card stuff safe? Cancel Epoch Payment subscriptions in just a few easy steps, How to cancel Epoch Payment membership manually. Now after entering the same data, an error message is displayed (as in the attached picture). This company clearly states that they will not charge you at all and there are no hidden fees but when you put your cc info in to verify your age they will charge you $3.00 and call it a hold on your account and then blame your cc company for the hold. My email was ignored, although I got a reply to use the chat. I did not order it. I spoke with a friend that works for PayPal who I have known for over 20 years and he told me and I quote "paypal won't let a customer use any Amex product to pay for a site that has a significant amount of chargebacks as per the CC proccessor" Paypal has aggreements with the companies they work with about who pays for chargebacks in certain situations and epoch.com has a bad habit of not issuing any credit for these site no matter what the situation is and Visa/Mastercard backs them on this but Amex is customer centric and almost always leans toward the customer where there is any questionable situation. Epoch is an Internet Payment Service Provider (IPSP). If you received a bill to your bank or credit card that led you to this page, we may have processed a charge to your account on behalf of an Internet merchant. If youre still having issues, contact your bank to see if theres a problem with your account. The bank has flagged the transaction as fraudulent. In a separate case, the FAS in January said it had fined Apple around $17.4 million for allegedly forcing Russian developers to use Apples payment services with the iOS App Store. I was actually given the name and email (which i did not use). We offer live chat, email and phone billing support (24/7). The expiration date entered is in the past. Yesterday i got charged unfairly as i had cancelled my good. The number field you attempted to transact was invalid. Billing support provides customer service for thousands of websites 24 hours a day, 7 days a week. written by Alternatively, you can email help@segpay.com. No such issuer. Or, you can add another card/payment method and use that to pay your account charges: From the top menu, select Tools > Accounts . Need to contact Epoch directly? Ask your customer to call their bank, and if the bank confirms everything is okay on their end, attempt the transaction again. Include your personal and account details. Why are you still billing me? This is how customer service should be. Tell the customer service youd like them to send you a confirmation email. Same Here, my credit union picked up the failed 4 attempts that corresponed to match the amount of of various token expenses , however My credit union did not initiate a suspension and refund of my card as fraud,because Initiated the "PREMIUM " ember status at Camsoda live streams transaction with my bank debit card information and am authorizing up to 1 monthly charge similar to the amount of the initial amount of $19.99. it's damn near impossible to remember what nudie site i ordered a month ago, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Can I get a refund after I cancel my Epoch Payment subscription? ACCOUNT MANAGEMENT According to the scam artists at Epoch, they would not let me use their ghetto service because of some "issue I had with another site". Chat support is super rude and unhelpful. This error is sort of a catch-all. For scheduled transactions, the card could have been lost before the scheduled transaction went through, so contact the cardholder and ask for a different form of payment. Try it again, and if it continues, contact your merchant provider. ron199228 Most people spend hundreds of dollars each month on subscription services, without even realizing it. Next page Suscription memberships can be canceled online at any time. on 06/09/2014. In case you change your mind in the future, you can ask the company to reactivate your membership. And again, again, a Rude and Unhelpful, and don't care about potential hacking of data. Web01 Refer to issuer The issuing bank (Visa, Mastercard, etc.) Learn more about what to do if you temporarily or permanently closed your payments profile. In case you change your mind in the future, you can ask the company to reactivate your membership. I was issued a credit. The card number entered is wrong since it doesnt start with a 3 (AMEX), 4 (Visa), 5 (MasterCard), or 6 (Discover). This is not on the credit issuer end, in my case Paypal, this is on Epoch's end. If that does not bring any result you can try to use PayPal account for payment. 1 Kudo. Before posting your question please check to see that it has not already been asked. By writing a review you will help other people to decide whether www.epoch.com is right for them! written by The authorization communication failed for no specific reason. And after seeing some of the comments on here I cancelled my card. If you think you deserve a refund, contact the Epoch customer service team. Do you feel like youve been wronged by the company in any way? Are you looking for the best payment solution for your online business? Emailed Epoch to let them know it isn't me. About Security Careers Get Help. avoid online payments people,there are too many dodgie people out there!! It is a company that processes a transaction, and it specifically caters to online purchases. Now I get passive aggressive comments like "sorry you feel that way". We will email you when the question is on the site. Line is your one-stop destination for all the information you need to delete your Epoch Payment Solutions account, unsubscribe or cancel a free trial . Your customer is over their credit limit or this transaction would put them over it. Djkovacs. Weve got the Jackd Fitness Center (we love puns), open 24 hours for whenever you need it. Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. The MMO uses Epoch as they payment handler for their subscription service. WebPlease feel free to contact us should you need any help. In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long- cardholder name must not exceed 175 characters, Credit card type is not accepted by this merchant account- we accept only these credit cart types, Insufficient Funds- you do not have enough money on your card, Expired Card - your card is already expired, Voice Authorization Required- we do not support voice authorization when paying for hosted accounts. Please contact a billing support representative with the information that needs updating. Dont use it my ex girlfriend appears to have been constantly paying this shower of $#*! You will receive a confirmation email from the company. Why did I get billed again? Absolute scam. Tell the free agent that you want to cancel your account. I was going to cancel after the intro rate, but I like the paper so much that I kept it up! Your card has been declined. Epoch works with thousands of websites and has done so for 20 years. If its for a one-time transaction, do not run the card again, and dont provide any more goods or services for the cardholder. Sep-06-2015 08:45 PM. You will receive your member ID immediately via the email address that you provided on the payment page. How to cancel Epoch Payment over the phone. try to use PayPal account for payment instead. Then they refund if you stick to your guns. Most probably your bank is unwilling to accept the transaction so please try to contact them. 3110 Main St #220, Santa Monica, CA 90405-5353. I didn't get it until 4/30/17 3 weeks later. I had to cancel my card and have it reissued. Vous avez des problmes de TNT ? WebOptions. Ask them if you can get a refund and when they will stop charging you. 10:14 AM PST February 24, 2023. You can think of the company as being similar to PayPal. No one from support knows why this is happening. but everytime my credit card got declined. Otherwise, just ask for a different card or payment method. I was extremely thankful. on 30/05/2015. Found out today that I was billed for a site I know I cancelled the automatic subscription to the day after I initially purchased it. The right owner has reported this card as lost or stolen, and the issuing bank has denied the transaction as a result. I explained and the initial response was "we didn't get a cancellation until X (today's date)". If you require a password to access a website for which you have purchased a membership, you may use our purchase finder to retrieve it. Epoch gives a more realistic reports and I love the diversity of the paper, especially the lifestyle and health section. In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code, We can certainly help with that! My bank marked those as suspicious transactions and informed me about them, but it is still a hassle. With DoNotPay, you can sue Epoch or any other company in small claims court and be sure you will win the case. THIS IS A CRIME THIEF ALRIGHT. This is sickening, I have to cancel my card. WebYou Don't need a dollar card to solve your Facebook Ads payment issue. You have to fill out a form on the epoch.com website for the payment to be accepted, so it's often a legitimate charge that people either forget about, or don't realize. Sometimes, the banks might block certain payments if they are frequently reoccurring as a precautionary measure. But I don't use the card! Try to make the purchase again with a different card. Very bad company. Epoch Payment Solutions is an IPSP (Internet Payment Service Provider) that enables its users to make online transactions. Either ask the customer to call their issuing bank and request a credit limit or request a different form of payment. If any of you mfers are in Cali, it's hands on sightCome down to east vallejo and i'll show you what i'm bout. Visa/MasterCard: (800) 228-1122. anonreview88 on 13/11/2015, Stole 34 out of my bank for no reason whatsoever. what can i do? Subscribed to a dating service and was charged for two services. Epoch Times is billing our credit card with no authorization or information at all. I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted. I make a payment with them for 1.80 dollars and they took 29.35 dollars from mi credit card!!! written by A customer tried to pay online with a card that doesnt support online payments. Advised what had occurred. Then they found that their system was saying that the card was rejected by the bank. 2 weeks later I have 1k of fraud on my credit card. Nobody knows what caused the error. Used it daily, mainly associated with adult sites but still can be trusted just don't click on any subscriptions. Make sure you have enough money in your account for the purchase. Active card checks. Contacted Epoch customer support to try and get things sorted out. Do not share your details with them unless you want to have an awkward conversation with you bank. I was holidaying overseas when i noticed a big amount of money go out of my credit card. This company has been charging without my consent for a few months. Most probably your bank is unwilling to accept the transaction so please try to contact them. SCAMMERS; If you see this on your bank, cancel your card! I myself have a line of credit through Paypal that I use so I don't have to give businesses such as Epoch my debit card information. It depends on your case. Licensing I do not recommend using this site. Don't trust epoch.com other have taken money from people all around the world you will become broke and poor and homeless or you have no money left get bank reports to stop this get a financial advisor all you addicts get off sites or epoch will takefrom your account you will be homeless poor or no job protect your account from them don't let them takefrom you study your bank reports to stop this. If a merchant places an authorization on your credit card and you do not spend that amount with the merchant, the authorization will NOT become a charge and funds will be available to you again after 3 days. Make sure youre transacting the right payment types and double-check that all payment batches are correctly configured. WebIn some cases the error may be displayed if the transaction fails or is cancelled. Epoch.com is the merchant that will appear on your statement. A couple weeks ago. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. So I asked what can be done. I never lost my credit card and had it on me when these charges showed up. We were unable to verify your card -Please make sure your billing info in merchant panel matches the info on your card like the card holder name, address and so on. Thank U, Next. I don't remember my password. One of my cards won't allow me to send cash via Western Union as an example. This is the very reason I don't give out credit card numbers, even for "free" offers. So when I call Epoch.com they say it was for a porn site called myfreecams.com. The card number is invalid, and your terminal is having trouble finding the relevant account. Far as I'm concerned, Epoch can go suck a big one. . Did Epoch Payment charge your credit card more than it was supposed to? Managing finances can be hard. Within 2 days, youll find a temporary charge on your card statement along with an 8-digit code. Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself. I immediately jumped on the net (this being NYE AS WELL!) The card was brand only recently changed and not used for anything apart from amazon. Feb. 3. If youhaveproblems paying for Google products, you might need to fix a problem with your payments profile. on 08/01/2014. I literally never write bad reviews, but holy hell worst customer service I've ever experienced. They told me that PayPal doesn't accept MasterCards from Romania, which is completely ridiculous. We saw a suspicious transaction on your payments profile. https://epoch.com/billing_support/contact, Yes. The payment has been declined by your bank. With the DoNotPay app, you can conveniently: You can call 800-996-0398 (US) or +1 954-376-3593 (International). Your payment has been declined Cardholder Authentication I subscribe to sophieroseofficial.co.uk for one month and the billing came from epoch.com. If you have multiple accounts, sign in to the account with the grayed-out card. Sono Motors has killed off its Sion EV in a pivot to solar tech business. I contacted the epoch support to get this reversed and the representative was extremely rude and refused to help - lying and saying that I signed up for those charges and that the billing was final. went to cancel was given option of free 7 days then a one time month charge. 4. written by Try these suggestions to resolve the issue: Check to see if your payment method is up to date. I try to purchase memberships on few websites. 1 month later epoch took money from me. Their support chat is for nothing, they have no clue and didn't help me. Tip for consumers:DON'T $#*!ING DO IT THEY DON'T GIVE A $#*! Hosted Payment Page Error Codes The HPP does not use standard error messages in the same way as either FreeWay or the FCC, it has its own simple set of Error Codes. When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Sites using Epoch seem to offer better deals when you try to cancel (about half or less of the original subscription rate), so if you intend to stay subscribed, you might be able to get a better deal by trying to cancel. Straight away i got back on to someone else. Please contact us if you would like the membership to be reactivated. With Line, subscribe, get cash now and pay later. (unfortunately paypal offices are closed already). Then follow up with the customer to see if the request to stop payment was a mistake. Epoch.com. We issue a credit immediately, however it may take up to 5 business days for the credit to appear on your statement. When I contact them today they told me to make sure there was sufficient funds. Epoch's site couldn't be any easier to use, a content rating doesn't really apply, and as for value for money epoch doesn't sell anything. Providing our merchants with the latest tools to get the job done, from cutting edge payment solutions to award-winning technical support available 24/7/365. Here are just a few more subscriptions weve helped our users cancel: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. They asked me to give my card number. I was able to turn off auto renewal and problem solved. That is not always the case. will hopefully give you some great answers that you find useful. I bought something for $4.99 on 4/09/17. I (seem) to have been able to cancel my membership. Click Transaction Search from the main toolbar. A temporary communication error occurred. Attempted to purchase tokens@ chaturbate, an adult cams site. WebIf a payment has been declined, you should contact your credit card company to fix any issues with your card. Accredited Since: 8/20/1999. Hope this helps! on 27/06/2014. and spoke with one of the customer support team. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you. I called my bank and they yanked the money bank. other payment system works perfectly fines. Nothing from Epoch Times. Epoch has a consumer rating of 1.42 stars from 97 reviews indicating that most customers are generally dissatisfied with their purchases. We need a little more information to comply with EU law (European customers only). Contact your bank or card issuer. Theres a violation on the customer account, and the issuing bank has prevented the transaction. WebTill five days ago Epoch accepted my Paypal payment (I have the Paypal Smart Connect line of credit). Why was my credit card / debit card declined? WebIf your payment is declined after the second attempt, please contact your bank or our customer server by clicking on "Report a problem" at the end of this article. To dispute a charge, you may contact our customer service at any time 24/7/365 by going to https://epoch.com. Till about a week ago, Epoch accepted my payment from Paypal. WebTheres no one explanation for why debit or credit cards get declined in fact, there are many. If your bank does not work with AVS, pleasetry to use PayPal account for payment instead. Card payment declined but you've still been charged. Lgende: Administrateurs, Les Brigades du Tigre, Les retraits de la Brigade, 726791 message(s) 35337 sujet(s) 30093 membre(s) Lutilisateur enregistr le plus rcent est jocer, Quand on a un tlviseur avec TNT intgre, Quand on a un tlviseur et un adaptateur TNT, Technique et technologie de la tlvision par cble, Rglement du forum et conseils d'utilisation. https://epoch.com/billing_support/, Sometimes the billing is accurate. I personally don't have access to the details of your transaction, however, you can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Will avoid using in the future. on 19/08/2014, they stole from me 77 dollars, from a pre paid visa, What Is Epoch? Epoch emails you a receipt that fully details the terms of your purchase and the terms are also always clearly stated on the purchase form. But I don't use the card! You can find out what this charge was for by contacting their support. Well, I entered the number of the card I have linked to my PayPal account. Epoch (Paycom) is an Internet Payment Service Provider (IPSP) which enables merchants to accept payments online.
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