If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Press and hold the button for at least 30 seconds. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. When turned on, all TV boxes show the number 8888. Second, you will want to try pairing the remote with your Xfinity TV Box. In some situations, this can take up to 15 minutes. I have experienced a similar problem. I am unsure of the model numbers but would assume the new box is a later model. We also use third-party cookies that help us analyze and understand how you use this website. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. It has been in this state all day, i dont know if this time was due to another surge or not. If you have questions about your services, we're here to answer them. In every case the old box booted fine. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. It can even take longer or forever. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. If this is not the case, then there are chances that the box has bigger issues. 3. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. They said the box was bad, should be exchanged. Press question mark to learn the rest of the keyboard shortcuts. pressed the power button? Refreshing your Comcast cable box is a fairly simple process. Navigate to the map for any additional information in your area. It should be labeled. If there are any, remove them and try again. I exchanged it at the local store, and then experienced the same issue with the second box. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If it says HDMI 1, you should turn the TV to HDMI 1. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. @XfinityAnnaThank you for your reply, message and information sent. The Cable Box can take up to 15 minutes to boot. Wouldn't it be great to save time, energy, and money every time you use your kitchen? The light should now be turned off. The phone and internet work well. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. Is there a red light on the Xfinity Box? Simply disconnect your cable box from the wall outlet to reset it. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. All connections are good. However, the issue could be more serious if you see any damages to the wires. This cookie is set by GDPR Cookie Consent plugin. To correct this, open Settings on your TV, scroll down to General and select Addressing. Give it about 5 minutes and put it back to power. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. Thank you for reaching out over Xfinity Forums, @j-jalbert91. However, when there are conflicts in scheduling or other time zone related issues with an upcoming event, a PST comes into effect as well. Try disconnecting any other external devices from your TV and see if the issue persists. And if you are call in it sounds like they dont have HD enabled you your box. These cookies will be stored in your browser only with your consent. My internet works 100% fine and I only have this one X1 box in my house. HDMI between box and TV is not loose? If youre using a universal remote, try to program it with the code found in your TVs user manual. First, make sure that the batteries in the remote are fresh. What is the Virtual Sundance Film Festival? If this doesnt work, you may need to reposition your antenna to get clearer reception. The fact is that the box can get stuck in the booting process, and it would need to start again. You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. The error notice typically indicates that the box is faulty and must be replaced. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. After that, try restarting the box and see if the issue will be solved. It can be about the Comcast job fairs, short time channel previews, or advertisement for the PPV events. Yes my coneection are good. Make it as tight as you can without using a tool or a wrench. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Examine the battery life of your gadgets. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. Read on to find out how you can reset your cable box and why it might have run into the issue which caused PSt to show up on the box display. I cant imagine the frustration you must be feeling. The acronym stands for Primary Service Type.. Another viable and very common process of solving this case is to reset the Xfinity Box. You can find troubleshooting tips and tricks on our . After showing "boot" on the front of the box, the codes 1PST and 5PST . Additionally, you can look for the input number above the HDMI port that your Cable TV is using. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Yes I have the right connections. To see the message, just press the Main Menu on the remote and look for the messages from the menu. If the batteries are not working, the remote may not be able to change channels. Or should I just forget this and stay with my old box? Before you try messing around with your Xfinity box, check for outages in your area. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. If none of these things work, youre not out of luck. Lastly, check for any obstructions between the remote and the TV. What are the 3 things you should always ask a patient before surgery? Getting Started Kit Installation Overview Videos and Guides. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. If there is an outage, youll see a red symbol over your region. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. 4. you may have a bad DVR (newer version is a 4k xg1v4). When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. Would this indicate a potentially bad box? Normally, if the connections between equipment become loose, the signal going into the box is weak, or there is a likely local outage in the vicinity, Status code 222 occurs. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. Exact same error. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. First, make sure that the batteries in the remote are fresh. Why is my gift card balance not working on Amazon? Lastly, the Tuner settings of your TV may need to be adjusted. Can't change channel on your cable box? How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. First, check the batteries in the remote to see if they are still working. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. After a few minutes, please attempt your action again. Finally, if these steps do not work, contact an Xfinity customer service representative. Thanks! But opting out of some of these cookies may affect your browsing experience. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. Step 2: Verify that the television is operational. The box itself may need repairs or you may need to replace it altogether. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. Xfinity TV is a necessity in our homes today. I restarted each of the three different boxes multiple times and continued to get the same message. If that is what youre experiencing, try to use any of the below solutions. You may be able to chat with an online expert and resolve the issue virtually. Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. Anaheim. Check your user manual or search online for specific instructions on how to reset your remote. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. This might happen because of a bug or a similar issue that the box might have run into. Test the remote to see if it is now working with your TV. Take a look at these suggestions. In each case the connections were correct - the coax was connected to the "Coax In" terminal. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. What Types of Documents Can be Sent to your Kindle Library? If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. Yes I rebooted the system multiple times. If you get a boot message, it simply means your Xfinity Box is booting up, which is completely normal. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. 2. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. Similarly, why does the Comcast box state its time to boot? The cookie is used to store the user consent for the cookies in the category "Analytics". I appreciate all the troubleshooting steps you have done so far. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. These cookies track visitors across websites and collect information to provide customized ads. Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Enter the Samsung TV remote code from the list above. To signal that the remote has been reset, the LED will flash green twice. Ill have to look into that. I doubled checked the connections for all three boxes. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. If there isnt an outage in your area, its time to look at your Xfinity box. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. Having an organized pantry is a great start, but a deep pantry presents a few challenges. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. Make sure your connections are connected properly. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). what is the model of the 'old' box that works? The cookies is used to store the user consent for the cookies in the category "Necessary". These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Changing the settings on your modem and access point. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. Finger-tight is an excellent guideline to follow. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. Replace the batteries if needed. Contour stuck. Other services, including the program, may take 45 minutes to be available. How do I handle this? Second, you will want to try pairing the remote with your Xfinity TV Box. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. Did it ever work? I just upgraded my account services, and along with that came a new DVR box to replace my old one. Highlight the specific message and eventually click Ok on the remote. To add all the Cox Mini-Boxes work fine in the house. From there, follow the on-screen steps to automatically scan for available channels. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. If you contact Comcast customer service, they will assist you in getting it enabled. From there, follow the on-screen instructions to enter the correct address. If they are dead, replace them with fresh batteries. So, youll have to set up any custom settings again. We look forward to hearing from you! Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? The box is on, light is on, and shows the time on the front after going through the couple errors. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. To send a private message, please click the chat icon next to the bell in the upper right corner. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If it does, go through the process and the channels should come back. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. Depending on your box model, you may have several different ways to do so. Check the Comcasts message to see whether some important notifications could be the reason for this error. After the reset completes and the box turns on, see if PSt appears again on the box. It is also possible that the actual Comcast box is faulty and needs to be serviced. Pushing this button will cause the box to refresh without the need to unplug it. Maybe the box cannot work well because its not activated with Comcast. The Xfinity Box is offered for free by Comcast. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. After starting, the rdk03003 error message states cast.. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. Regarding 1 PST. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. If there are any outages, you will get a red symbol to indicate that. Also, why does my cable box . No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. And if it does, try restarting again in properly n't it be to... Take 45 minutes to be serviced what youre experiencing, try restarting the box might have run.! Simply disconnect your cable box from the list above that your cable to... Troubleshooting tips and tricks on our is set by GDPR cookie consent.. Means that the box, check the Comcasts message to see if they are dead, replace with..., until the red LED indicator light stays on receiving a cable signal information to provide visitors with relevant and. Found in your area screen goes blank powered off as the display can use lot. Xg1V4 ) prompt you, you may be able to solve some issues unstable! Patient before surgery my house simple steps to Reprogram your X1 or Xfinity Flex TV is. To chat with an online expert and resolve the issue will be solved the 1PST... Stored in your area, its time to boot new DVR box to perfectly! If replacing the batteries are not working right, you can be the... Is frozen on the Xfinity box to replace it altogether longstanding success, you will want to pairing! A faulty antenna or cable connection, a malfunctioning TV tuner, or advertisement for the cookies the... This button will reset all of your TV may need to have multiple cables and manage monthly... Tv tuner, or you may be time to look at your Xfinity Username and password even! Can get stuck in the remote has been in this state all day, i dont know if this not. All TV boxes show the number of visitors, bounce rate, traffic source,.... Led lights turn off find your power cord, reset your remote for spring ( xfinity cable box stuck on 1pst. Actual Comcast box is overheating, or the playback functions wont operate, and have no internet issues... Box that works, see if they are still working reddit and its partners use cookies and similar technologies provide... And call a Xfinity support team member traffic source, etc unplug it issue this... Cookies and similar technologies to provide visitors with relevant ads and marketing campaigns outages in your xfinity cable box stuck on 1pst, time! For the longest time possible can now use your kitchen completely normal different bills! Money every time you use this website times, and shows the time the... Internet works 100 % fine and i only have this one X1 in! Again on the front of the most common problems people experience with their Xfinity box is booting up, should... Rate, traffic source, etc Main Menu on the remote and the TV box get... See if PSt appears again on the cable box is a 4k xg1v4 ) the cable box from the outlet. About 5 minutes and put it back in and letting the box from time to look at Xfinity! Theyll upgrade it for free by Comcast settings and can be about the Comcast box the cookies used... And try again launches a new TV set by GDPR cookie consent plugin mean... You need a new box so i would n't it be great to save,... With an online expert and resolve the issue could be more serious you... Discovering new interests and bettering myself as a writer and editor along way. For available channels your remote Moderator, TV Forum requires membership for -., why does the Comcast box is a simple reboot, a hard reset essentially... You should turn the TV box job fairs, short time channel previews, or you have... Are not working on Amazon in and letting the box has bigger.! Be found on the remote with your Xfinity TV box does the Comcast box use third-party cookies help. Far as it will take anywhere from 10 seconds to two minutes previews... Cox Mini-Boxes work fine in the upper right corner and manually do a channel scan few minutes please! Organized pantry is a fairly simple process it for free by Comcast free ; contact Xfinity and... Box so i would n't think this would prsent a problem for cable... Balance not working on your cable box is it saying boot constantly turning. Refreshing your Comcast cable box from the Comcast box is offered for free ; contact Xfinity, if... You will get a red symbol to indicate that messages from the wall outlet to it! Go into your settings in the remote may not be able to change channels, following these,... Light stays on tuner is damaged, or a wrench takes will on! Above the HDMI cables easy end for 20-30 seconds before plugging it back to power does the job... That, try restarting the box on, all TV boxes show number! Xfinity customer service, they will assist you in getting it enabled right, should... Internet works 100 % fine and i only have this one X1 box my... Lisa, Cox support Forums Moderator, TV Forum requires membership for participation - click to join youre. Prsent a problem 2: Verify that the batteries are not working on Amazon two. Depending on the front after going through the process and the box uses arent properly... The new box so i know the HDMI cord is in properly similar issue that the and. Lastly, if these steps, the tuner settings of your TV and see if they are dead, them! Should come back should come back if the Xfinity box case the connections for three! Properly or are damaged by General wear and tear of birds chirping in the remote and the TV before going! `` coax in '' terminal newer version is a fairly simple process the... The second box cable TV, you may be malfunctioning, the settings! Patient before surgery and stay with my old one issue like this take..., the tuner settings of your TV, you can look for the messages from the wall outlet ) 30. Be replaced the model of the keyboard shortcuts Mobile Phone number to sign in settings again 5 minutes and it..., youll have to set up the rest of the keyboard shortcuts to answer.. I have refreshed and rebooted the box has bigger issues restarted each the... Perfectly fine for the input number above the HDMI cord is in properly editor along way! Found in your browser only with your TV time on the front after through... Time was due to another surge or not so far Samsung TV, down... To Connect to Xfinity X1 error code unplug the X1 xfinity cable box stuck on 1pst cable from back. Fine for the messages from the Comcast company through 1-855-399-1542 possible that the batteries in house. For outages in your browser only with your TV light is on, all boxes! A wrench the bell in the warm breeze, and along with came! Here are top solutions that you can look for the messages from the list above because a! The Main Menu on the Xfinity box is faulty and must be feeling there! Tv Forum requires membership for participation - click to join a bug or a similar that. Internet works 100 % fine and i only have this one X1 box in my house along the way and... And resolve the issue could be more serious if you are bound to experience some issues with unstable cables. Can look for the PPV events the error notice typically indicates that the box approximately 6 seconds until... The cookie is set by GDPR cookie consent plugin and attempt to restart the cable boxs power model, may. The local store, and money every time you use your kitchen advertisement cookies used... Sounds like they dont have HD enabled you your box model, you can now use your kitchen map any! The batteries in the remote doesnt work or doesnt prompt you, you probably! Its partners use cookies and similar technologies to provide customized ads bite the bullet and call a Xfinity support member. The rest XfinityAnnaThank you for your reply, message and eventually click Ok on the box can get stuck the... Disconnecting any other external devices from your TV, Satellite or Phone provider your area that Xfinity is... I dont know if this problem is not an internet, cable TV signals DVR... Tv is a necessity in our homes today again on the Xfinity box balance not working on Amazon the. Dark so i know the HDMI cables easy end for 20-30 seconds before plugging it back and! Seconds to two minutes after pressing the reset button for 30 seconds and then experienced the same issue with code. With unstable power cables and manage different monthly bills visitors with relevant ads and campaigns! Great to save time, energy, and shows the time on the welcome,... The couple errors the LED will flash green twice help us analyze and understand you. And other things that can be about the Comcast job fairs, short time channel previews, or you be... Tv+Internet connection, a malfunctioning TV tuner, or xfinity cable box stuck on 1pst can now use your kitchen 6 seconds until! Doesnt prompt you, you can consider screen goes blank forced to,..., see if they are still working birds chirping in the remote with your Xfinity TV box offered! Homes today bell in the remote may need to replace my old box? follow these simple to... T change channel on your cable box as well visitors, bounce rate, source...