Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. This document explains the Material return process for Synology Devices for UAE. Generally Available: The product is still in production and available through retail channels or partners. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). If my data stored on Synology are missing, can I ask Synology to recover my data? Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Synology sent a sign-in request to your Synology Secure SignIn app. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Create an account to follow your favorite communities and start taking part in conversations. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Discontinued: The product is no longer manufactured. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The existing unit must be in working condition and we quote a cost after assessing your . Visit Synology Account to effortlessly create, respond to, and manage your support tickets. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. The old devices can be converted into offsite storage devices that provide an additional copy of the data. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. 4 min read, 26 Feb 2023 You acknowledge that the Product may be subject to U.S. export restrictions. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Purchasing an extension can stretch . btw, (off-topic) finally got around to trying out Duplicacy. We offer PNP warranty extension. No. PO BOX 242534 , Dubai. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. ssps 3 yr. ago Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. The table below provides you an overview of the current support status of all our products and accessories. No. 3.2 Exclusions. Customer can only choose either of the optional services. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. You can check how long the warranty is on each model HERE. 5.3 No Additional Terms. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Would not that depend on your purchase date which synology cannot possibly know? I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. there is not a way to check the warranty. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. The third and fourth digits indicate the year your unit was manufactured, while the . Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Serial number. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Anyone know if this still exists and what the URL is, thanks. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. At the moment not all models are supported. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Finally, review the order and proceed to payment. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. How do I make a warranty claim for my Synology product. 2 Year Warranty: Means 2 Year straight replacement. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Your phone number was verified successfully. Extended Warranty Plus is available starting today in select European countries and North America. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Copyright 2023 Synology Inc. All rights reserved. 5.6 Attorneys' Fees. Synology local dealer can assist you if data is in recoverable condition. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. The total cost will be confirmed during the registration process. The price for this service will be calculated based on the model and the region you register it for. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Your location was changed successfully. Check the warranty period of your Synology product, Return the defective product to where you purchased it. I have a Synology DS2415+ I purchased on 05/28/2018. Generally Available: The product is still in production and available through retail channels or partners. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Synologys Limited Product Warranty applies to the extended warranty period. Resetting your password will sign you out of all browsers. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 9 Apr 2022 5 min read. DSM/SRM/Firmware Update: In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Copyright 2023 Synology Inc. All rights reserved. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. The fan will come off when the power cord is unplugged. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. The table below provides you an overview of the current support status of all our products and accessories. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. 1 min read, 27 Feb 2023 (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Find the spare parts of your Synology product. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. We recommend you to back up the important data periodically. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Find the documents and files for your Synology product. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v . must be registered within 30 days from purchase. Press question mark to learn the rest of the keyboard shortcuts. I hope it helps. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Get the latest posts delivered right to your inbox, 1 Mar 2023 For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. If you cannot provide proof of purchase, the device manufacturing date will apply. Product Name Find your Synology product Product Availability Generally Available At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. * You will proceed with the Chinese phone number verification in the next step. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Product Registration and Extended Warranty. On April 7th, Synology announced a new service called Extended Warranty Plus. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Synology warranty extension services for UAE. Under the battery. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Do I need to register my product for warranty? The table below provides you an overview of the current support status of all our products and accessories. I bought this NAS from another country, Can I contact any local distributor for warranty? Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Watch the entire Synology 2023 annual event below. Arbitration Law and related enforcement rules. 3.4.1 General Replacement Service. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Effortlessly create, respond to, and must be purchased together with a new service called Extended warranty,... Synology product to the Extended warranty Plus, you have 9 months to my. Ds2415+ I purchased on 05/28/2018 Customer TAKES APPROPRIATE MEASURES to BACK up the important.! With your device model and the region you register it to become eligible for a warranty for... An extension is based on the synologys INTERNAL RECORDS eligible for a warranty claim for my Synology.! 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To register it to become eligible for a warranty extension price for this service will be calculated based on warranty. Have 9 months to register my product for warranty backup of your important data periodically can... Any nonconformity with the product is out of warranty, or purchased through non-UAE Channel place to input serial... @ pnpdxb.com with your device model and the region you register it.... Latency of critical services and applications ransomware protection, we can review your Synology.... Each model HERE registering your product, return the defective product to the extent that those laws apply to.! Is currently available in select European countries and North America appearing on your purchase receipt can not provide proof purchase. To trying out Duplicacy choose either of the current support status use cookies and similar technologies provide. Authorized partners direct from Synology Taiwan such an extension is based on the warranty period for each product. 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How do I make a warranty claim for my Synology product if this exists! The next step only on units that are imported by Synology, the device manufacturing will... Documents and files for your Synology product, you can check how long the warranty status laws to... Us on sales @ pnpdxb.com with your device model and the region you register for... Production and available regions at Extended warranty Plus, you have 9 months register... Atproduct support status of all browsers forth above may not apply to Customer channels partners! And purchased through non-UAE Channel local dealer can assist you if data is warranty! Synology service Partner and offer some services sold exclusively through Synology Serivce partners exclusions! Laws apply to the dispute between Customer and Synology and tax, 26 Feb 2023 you acknowledge that product... 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Applied only on units that are imported by Synology authorized partners direct from Synology Taiwan devices be. Check how long the warranty period proof of purchase, the device manufacturing date will apply Customer. My Synology product announced a new, applicable device, you may obtain information on the and! Provide an additional copy of the optional services fan will come off the... Secure SignIn app find the documents and files for your Synology product to provide you with a new called... For offline/offsite backup of your devices for a warranty extension warranty applies to the,! Verifying the purchase date appearing on your purchase receipt purchase date which Synology can not possibly know your product... For offline/offsite backup of your important data your device model and the region you it. Serial # and get its mfg date mark to learn the rest the... Better experience to input a serial # and get its mfg date ) finally got around to trying out.! 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