These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. You must first cancel your Subscription and then cancel your Crown Club account. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). However, you can still use the credit claim code to receive Crown Club credits for the ticket. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Both programs use the Regal Cinemas mobile application. I enrolled but cant find my Subscription Pass. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). Please contact Customer Relations and well help you figure it out. Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. View files. There does not appear to be any customer service. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Parents should be especially careful about letting their younger children attend. You may use a valid Regal gift card to pay Fees. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. No refunds are available except as expressly stated in the Subscription Rules. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. for each ticket they purchase. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. The estimated total pay for a Customer Service Representative at Regal is $16 per hour. Can a rating be changed? Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. You do not need an active Crown Club account to enroll. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. We are a family owned dealership in. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. ForLocations, The World's Best For Customer Service Info. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. There are no refunds after the printed showtime. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. How do I update/change my payment method in the Regal mobile app? Escape completely on a Princess Cruise. You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. For further information, please see the Unlimited Subscription Rules. The matinee hours may vary by theatre location based on market or territory. Most of the time, they are playing kids movies or some unfunny chick flick. Children under 3 are free except in reserved seating and recliner locations. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). On the Confirm Order page, enter the gift card number and 4-digit PIN. I waited for a bit, then tried again, with the same result. for additional tickets. Gift cards carry NO expiration date or dormancy fees. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. You may cancel your Subscription at any time prior to such effective date by contacting Customer Relations (see Section G.7(a)). Review Movie Club Credit Activity. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. It depends on what Subscription plan you have and when and how your Subscription was cancelled. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. To receive a student discount you must currently be a student. All admissions are subject to the applicable Participating Theatres admittance procedures. Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. You can contact Regal customer service via chat, email or phone. They should at least recognize that they care about us having a positive experience. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Select "My Tickets" to see your upcoming movies and showtimes. Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). Reservations can be made via the App. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. For information about changing billing plans after that time, please contact Customer Relations. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. Locations with student pricing available are listed on this page. You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Visit your local theatre the find out details on matinee hours. Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. Convenience Fees apply to all Reservations. No. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. How will Regal communicate with me regarding my Subscription? Please see one of our theatre managers if you have any questions regarding 3-D films. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Only your Subscription Pass will appear in the App. The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Download the latest version of the Regal Mobile App. Yes. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. Kiosk ticket sales are an important service for our guests. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. What happened to my Crown Club digital card in the App? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres View detailed list of Movie Club credit usage and renewals. Customers are the ones who make it possible for Fandango to exist. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Signifies that the film rated may be inappropriate for pre-teens. The latest review Unlimited subscription was posted on Feb 13, 2023. Store Hours. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). Also assessed is how each of these elements is employed in the context of each individual film. . No human ever answers the phone and calls are not returned. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). Hi, I went to the movies today and there was eleven previews before the movie, I mean really? A list of. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Contact your local theatre if you have questions regarding any state or local requirements. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Why do I need to provide Regal with a photo of myself? Overview of Regal Cinemas complaint handling. For information about changing billing plans after that time, please contact Customer Relations. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. The monthly plan will be billed on a monthly basis until it is cancelled. Before leaving the auditorium, please check around your seat for any personal belongings. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. I left details regarding my phone call and asked for a return call - NOTHING! This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. What should I do? Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Click Apply. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. Who gives movies their ratings? Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Who enforces the ratings? Regal Entertainment Group theatres have specific ticket pricing based on market or territory. . Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Ushers may conduct additional photo I.D. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? What are the theaters' admittance procedures? How do I make reservations for admission tickets? Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Click Apply. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. Does my theatre offer a student discount? Yes. Can I obtain a physical Subscription Pass? Where can I find the Regal Crown Club FAQ's? Login to your Regal Crown Club or Regal Unlimited account. Regal reserves the right to request a valid photo ID as an additional form of identification. ticket-taker) and scan the QR code on your ticket confirmation page. The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? There are no refunds after the printed showtime. Please see the Subscription Rules for more information about cancellation. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. 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