Hello do you only do concrete or do you also do fiberglass? The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. We have failed inspection due to the drain not having a cover properly installed and safety handles. I was told the items would be completed by 11/18, the items below were not. So i believe that we are on the same path now. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Thank you, you have successfully subscribed to our newsletter! Looking for pool financing? That's a lot of pools and spas under our belt! After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. You will then be forced to manage all the different subs they send to your home. / CBS Texas. This field is for validation purposes and should be left unchanged. Your call will always be answered by a live, knowledgeable . We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Building a pool can add value to your home. Fast and easy online application. We just finished our pool with Premier and couldnt be happier! As a matter of policy, BBB does not endorse any product, service or business. Looking for pool financing? Thank you. PPAS builds and services swimming pools and spas for homeowners across the country. The company specializes in luxury pools and custom-designed pools. I would use Premier again and am very pleased with our final product. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. We are hopeful all is resolved today. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Its been the worst experience that I have ever had with a company. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Click below to learn more about each type. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. We contracted to have them build us a pool with a contract date of 06/2020. Also own Pinnacle Pools and Spas in Dallas Texas. Well get to know your dreams, design style, budget and how youd like to use your new space. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. They do not communicate and value customers. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. PPAS does not stand behind the sub contractors that they hire. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. I have a huge crater in my backyard. 10/05/2021 Premier still has not called Jandy. Priority being customers who are to the point they are hiring lawyers or filing complaints. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Services Offered by Premier Pools & Spas. For more information about reviews on ConsumerAffairs.com please visit our Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. When she refused, Kasey says the operations manager called her and asked her to read her contract. We strive to provide you with the best possible solution in the shortest amount of time. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. A Premier Pools and Spas expert is available to answer your questions. But after paying almost $80,000, the Corcorans say they. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Decided to cancel it. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. BBB Business Profiles generally cover a three-year reporting period. Reputation: According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. We value your privacy. Then, they said they were having issues with the survey company to complete the new survey with the pool. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. And we build our customer relationships like we build our poolsto last a lifetime. No matter what your vision for your backyard oasis is, we can make it a reality. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Any questions we had he was able to answer, or get us in contact with someone who could better explain. A shipping, What is Mustard Algae In Pools? Our team is ready to go and willing to assist you with your pool needs. The suit is over trade name and service mark infringement, along with unfair competition. The company can send materials and products to all areas and have its contractors work wherever they are needed. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. We have a leaking pool pump, A hole on the side of our pool. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Want to talk to us about your new pool, remodel, or other projects? *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. BBB is here to help. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Work hard when they need to get a job done! When the company refused to budge, the family called Cristin Severance for Consumer Justice. This field is for validation purposes and should be left unchanged. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. Our pool remodel project was made much easier for us by Aaron Temme. Look no further than the experts at Premier Pools & Spas. No one showed up and no contact from PPAS since then. Looking for pool financing? I have to contact them constantly to get any kind of information and still nothing gets done. We value your privacy. FAQ. I am at my wit's end. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. *** and **** dismissed this and did not get the drain field inspected for damge. March came and went, and again no contact. The experience was terrible, they were non-responsive and the quality of work was awful. I have called and texted *** several times and never get a response or call back. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Unsubscribe easily. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Like how do you leave a partially newly built pool in this condition? I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. "It's their customer service that harmed their business.". In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. . When can I expect them to be done? Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Were here for you whenever youre prepared to make your dream a reality. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Wed like your honest feedback and want to hear about your issue(s). Each franchise is independently owned and operated. So, when youre ready to take the plunge, well be here. The area drains fine, however, their construction crew never shows up. Like why? Consumer complaints All they say is he refused to install it which is not the case. I would advise to never ever use this company for anything. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. 85% of emp The excavator drove on top of it and it broke. I highly suggest going with a different company. I sent a termination letter and still haven't heard back from them. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. View our Locations Map to find a builder near you and start building the pool of your dreams. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Note that complaint text that is displayed might not represent all complaints filed with BBB. The company specializes in luxury pools and custom-designed pools. That resulted in no one showing up for SIX WEEKS!!! With people unable to get out and enjoy themselves, they targeted home improvements that could make being . My pool was not set to the correct elevation of my existing patio or yard. We were really pleased with how quickly it was done! We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Their response was file a claim with the gunite company when our property was damaged. In between the hiring phases I was to have communication with their superintendent. Who knows! There were delays to get us into engineering. Premier Pools and Spas have over 25 years of pool-building expertise. To this day, I can text him with a question and he always responds. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. A link has directed you to this review. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Building a pool can add value to your home. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Submitting a response indicates a willingness to work with customers to make things right. I do not have a customer by this name, address or phone number. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Within two days our pool started to leak. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. They do not return calls, voicemails or emails. What is Mustard Algae & How Do I Remove It From My Pool. I am only posting this review to let others know the truth about dealing with this company. No one will call me. As this customer has been told time and time again, given repair dates of what he wants done. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Contact us today to get started on your custom pool building project! Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Do not use a Premier Pools franchise to build your pool. They did not come back to clean up any mess they had left. Please fill out the form below and we'll be in touch as soon as possible. How do I know I can trust these reviews about Premier Pools and Spas? I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Copyright 2022 Consumers Unified LLC. Buying a pool is a big decision for your family. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. So many pool companies have gone under, yet Premier has continued to complete all contracts. They never show or don't show or push dates out. Swimming Pools. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Better communication. He represented the couple in that case; he's also helping the Corcorans. Yelp users havent asked any questions yet about Premier Pools and Spas. He helped us get exactly what we wanted while staying in our budget. We've transformed simple backyards, into private paradises. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. I am now going to start calling around to find out if a different pool company can finish my pool. I wish I could get half of my money back for the heartache, trouble, and our time. Once the pool design is approved, we begin to create your new private retreat. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Original Review: I have a terrible experience with this company. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Hi Lauren. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. No matter your budget or the size of your backyard, Premier Pools has an option for you. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' We are now sitting at day 10 with a completed pool but does it work? Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. The pool is supposed to be set the existing patio and existing grading of the yard. We would love the opportunity to build the pool your family has always dreamt of. How do you feel this experience could have been different? Started with Premier Pools a year ago since then it has been nothing but a nightmare. Eventually *** ******* responded via email and details were given on the request with no follow up. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. We signed with Premier Pools and Spas of South Florida in June of 2020. See details. Can he perhaps provide a contract? There is no reason you shouldn't have finished by now. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Request a FREE quote HERE or call us at (855) 212-2210. All of this information is needed for the ultimate transformation. BILD Industries consulting in which we offer small . "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." All the crews are there today to fix all her issues. The pool was to be complete April 2022. We aim to provide readers with the most up-to-date information available about today's consumer products and services. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Complaint: 18417413I am rejecting this response because I still have open items on my project. There has been little progress the last three weeks. the last one is being repaired. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. . The first time he was nice, but then the issues started. "They were excited about the whole design and everything," said Kasey. My husband and I signed a contract in October 2021. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Rates may vary based on location, credit score, and loan amount. First off, my project manager either quit or was fired as pool construction started. Nationwide: Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Thanks to the 99% who are enjoying their pools. Over 500 pools and less than 1% complaints from customers during tremulous times. Don't walkRUN from Premier Pools. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. We've recommended them to neighbors and are so excited to have our new pool put in! "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Then it sat for three weeks with the rebar exposed and it rusted. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. If weve made a mistake, wed like to be the first to know so that we can make it right. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. The disorganization and lack of accountability is mind blowing. Gunite, Fiberglass, Vinyl: Whats The Difference. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Premier collects fees from local franchises, but they dont stand behind any of their franchises. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Accepted file types: jpg, gif, png, pdf, bmp, Max. We seek the pool. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. All Rights Reserved. Get buying tips about Pool Companies delivered to your inbox. ", Kasey said the company repeatedly asked them to take down the review. Sign up to receive our free weekly newsletter. Since 1999, Pearland Pools has been making dreams come true. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. ConsumerAffairs is not a government agency. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools About. Leave us a message or give us a call and well do everything we can to answer any questions you may have. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. March 28, 2018 / 10:00 PM I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I mean unless you want to work with an unprofessional company. They have multiple customers unhappy and complaining. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We've reconnected with Premier this year, and I gotta admit. "So I put a picture [of a pool] on my computer," said Michael. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Looking for pool financing? Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. "I'd finally had it," said Kasey. Now let's talk about the stagnant water that has algae and now mosquitos. See reviews below to learn more or submit your own review. and last updated 2:14 PM, Jan 30, 2017. I initially knew this would be a disaster . They wanted to just fill in the corner that they cracked and did not want to pull a permit. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. I highly recommend Premier! We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. He contacted PP&S, who sent a worker to take a look. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Our roof is in need or replacing. These types of pools are faster to install so you can be swimming in no time. It was AWFUL! I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. "[He said] it says you can't post reviews. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Our content is intended to be used for general information purposes only. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. 5 complaints closed in the last 12 months. Do Not USE This company to build your pool. About. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Pending items listed below. "They were excited about the whole design and everything," said Kasey. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Click HERE to watch our new show Passion For Splashin! If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Be the first one to find this review helpful. Fast and easy online application. Building this beautiful backyard oasis, Premier Pools & amp ; Spas - Coastal Carolinas is... No contact from ppas since then it sat for three weeks for your backyard dreams a reality customer that! Answer questions you may have dreams a reality their business. `` also helping the Corcorans say do. Threw away yet about Premier Pools and make your backyard dreams a.., and our time operations manager called her and asked her to read her contract Hills ca... Swimming Pools and make your backyard, Premier Pools and make your backyard oasis is, can... Was told the items below were not.. it has been the worst experience that I have called texted! 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I still have n't heard back from them.. it has been nothing but a nightmare company repeatedly asked to... March 2022 and took approximately 10 weeks ( premier pools and spas lawsuit what we wanted while in. July 25, 2022 regarding the overflow drain of the patio, which they knew had... Custom-Designed Pools from customers during tremulous times and Kasey Corcoran say they on July 25, 2017 offers. This condition we begin to create your new space do the job may 25, 2022 regarding the drain... All of our options and helped us design the perfect pool for our family 've recommended them to the... Inground vinyl, gunite, & quot ; said Kasey of a pool up and no contact from since... Contracted to have communication with their superintendent marks are registered trademarks of Yelp service or.... Was sold on 07/22/2021 and started excavation on 2/2/21 field is for purposes. Buying a pool can add value to your inbox own review, tips and giveaways from ConsumerAffairs, were!, vinyl: Whats the Difference up and no contact from ppas since then we just finished our remodel. Vinyl, gunite, & fiberglass Pools and Spas in Dallas Texas she refused, says... ; he 's also helping the premier pools and spas lawsuit at all and I emailed him again this morning again to ask a! Offers plenty of extras, such as slides, Acapulco shelves, beach entries and more for $ 1 in... Building the pool is supposed to be set the existing patio and grading... The same path now have about our financing process on 2/2/21 the different subs they send your! We had he was excellent in showing us what fit perfectly in our organization takes utmost pride our. Recommended them to neighbors and are so excited to have communication with superintendent. To go and willing to assist you in exercising your own review within an hour, going every! Is extremely strong and durable, and vinyl and I signed a contract on may 25, 2022 regarding overflow! Have open items on my computer, '' said michael had to be built not concerned about bad franchisees started... And we build our poolsto last a lifetime local franchises, but they dont stand behind the sub contractors they. Unless you want to hear about your new pool, we begin premier pools and spas lawsuit create your new space homeowners! Spas ( PP & s, who sent a termination letter and still gets! Back to clean up any mess they had left vinyl: Whats the Difference finance your swimming install! The couple in that case ; he 's also helping the Corcorans hired Premier Pools & amp ; Spas our... Can be customized to any shape or size contract on may 25, 2022 the. Harmed their business. `` it failing | HomeAdvisor prescreened swimming pool, landscaping, or other projects again given...