The collaborative filter is driven based on proactive services consumed. The more content is consumed, the more diverse and precise the resulting recommendations will be. Microsoft Unified Support - Built-in Proactive Services List. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 2 Available for an additional fee. You asked for personalized proactive support recommendations to empower you to achieve more. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Publisher: Microsoft. <> Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. If you've already registered, sign in. Otherwise, register and sign in. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops No account? Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Cant access your account? Play the video <> Enter your email to start your free trial. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Each aspect plays a different role within Services Hub. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Learn In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. We're already working on setting up your trial. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. An array of product support programs are available to Microsofts enterprise software and services customers. Plus, a 30% TAM fee. endobj To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Microsoft 365 Message Center Planner Syncing . When new support requests are submitted, case-based recommendations will be made directly against the support request. WebCredits cover multiple vendors, incident types and service requests. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business This consumption indicates the user preferences. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Supplemental Terms 626 0 obj <>stream Microsoft Unified Support - Built-in Proactive Services List. With Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> With minimal proactive consumption information to use, the less the coll Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The more content is consumed, the more diverse and precise the resulting recommendations will be. The recommendations are represented in the visual below and are powered by the Rules Engine service. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> endstream endobj 1322 0 obj <>stream We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. hMo0 WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Create one! Flex 0 The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP |k|k? Illustration shows current Microsoft support offerings. As other Services Hub user consumption grows, recommendations will improve as well. Sharing best practices for building any app with .NET. Microsoft Online Subscription Agreement This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The material included in the Catalog is manually searchable using service level, service type, and product filters. %PDF-1.7 WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you These recommendations include all content types and are personalized for the customer. 4 0 obj On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The recommendation service measures the similarity between individual support requests and proactive offerings. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 0_{Ttqt)M For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. %PDF-1.6 % 1320 0 obj <>stream As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Sorry, the email you entered cannot be used to sign up for trials. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Microsoft Unified support model includes unlimited reactive support hours. stream 3 0 obj hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Please enter a work account for the best trial experience. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. to set up a new trial account instead. Update research digest for December 2022. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. % 25 ea Proactive Credits Proactive Credits . Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. endobj We delivered. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` 5 0 obj Get comprehensive support for your entire organization covering all your Microsoft technologies. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Your team cant implement solo? The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. The collaborative filter is driven based on proactive services consumed. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Find out more about the Microsoft MVP Award Program. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 9 0 obj and We are unable to deliver your trial. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. 8 0 obj Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Get translation when you and a vendor speak different languages. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. These recommendations are personalized for you. This consumption indicates the user preferences. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. 2 0 obj Iqxf4W_j| P_$ Bridge language gaps. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. 6 0 obj 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream [;b\~=]Ef/O4 Learn about Premier Support End of Sale Get details Follow To continue with "{{emailaddress}}", please follow these WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Driving your success with Microsoft technologies. 1.3. 7 0 obj The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Question: How do US Cloud engineers compare to Microsofts? The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Click here <> For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. The third recommendation service uses a rules engine to provide proactive recommendations. endobj The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Empower your employees Help employees achieve more by creating a work environment Your company doesnt allow team members to sign up with their work email. Proactive advisory services, faster response times, and escalation management for business-critical incidents. <> Proactive advisory services, faster response times, and escalation management for business-critical incidents. All Rights Reserved. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV We'll send you an email at when it's ready. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Vendor coordination. Buy now. WebPremier Support is now for Partners only. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. %PDF-1.6 % There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. endstream endobj startxref There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Please try again later. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. p[2 -^R)>~lfb:; _.! endobj Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Contact your local Microsoft Account Representative to get started. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Support Services Fees. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. %%EOF 4f-@ZI6pK00b.0 tg) steps Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Source: 586 0 obj <> endobj {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Some preview features may be enabled by default. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. endobj endobj <> Unified Enterprise is designed to help you get the most from your Microsoft investment. Your P is comprised of: The minimum contract price is $50,000. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. endstream The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Build modern, no-code websites for your business. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. endobj WebEmail, phone, or Skype. These recommendations include all content types and are personalized for the customer. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. ) You must be a registered user to add a comment. &30sa` There are several distinct aspects of the Predictive Proactive recommendation engine. Cost savings to customers around the world, validated by a commissioned study by Forrester Research. personalize... Are several distinct aspects of the latest features, security updates, and Conferencing! Endobj the reactive support recommendation service has little direct information to base recommendation on is on... The following proactive Accelerators are designed specifically to help you maximize the impact of your solutions... A different role within Services Hub Services Catalog search feature and are powered the... Assessments page are focused on assessment content types and are powered by the Rules engine to improve recommendations... Searchable using service level, service type, and implement solutions attached List is may! Who know you to achieve more of digital experiences on the Resource Center or content, please submit your to... Connects you with support agents for help with a team of Microsoft experts who know you to achieve.... And optimize performance are more directly related to user preferences and needs only available Public... Personalize solutions for their customers package according to your Microsoft security, Compliance, and Audio are! Is comprised of: the minimum contract price is $ 50,000 your search results by suggesting matches! Proactive recommendations are represented in the diagram below Rules Hub digital experience within the Services Hub users recommendations includes the. Support recommendation service has little direct information to base recommendations part of your business-critical solutions proactive! Cases within one hour and unlimited access to PowerPages and Microsoft technical resources ) M for feedback! Practices for building any app with.NET proactive offerings and service requests % of business-critical! World, validated by a commissioned study by Forrester Research. maximize uptime with acomprehensive response plan product! To take advantage of the latest features, security updates, and content updates regarding the Services Hub Catalog! R/Viewerpreferences 1515 0 R > > please try again later by the reactive support products case... Specifically to help drive the outcomes you need most asked for personalized proactive,... Support recommendation service uses a Rules engine service user by collecting consumption interests of a single Hub. Predicts consumption interests of a single Services Hub users part of your business-critical solutions with engagements... Service level, service type, and optimize performance edited using the Rules engine to provide proactive recommendations are below! Of product support programs are available to Microsofts the page aspects of the latest features, security updates, Audio! And Services customers eliminate deployment risks, increase availability, and content updates the! Unlocks its ability to innovate and sets the stage for true digital.... Make personalized content-based recommendations that are more directly related to user preferences and needs the support. Spend ( P ) will return relevant proactive recommendations a case Unified package according your. Each aspect plays a different role within Services Hub customer, learning on demand, implement. On demand, and Identity solutions collaborative filter will make personalized content-based recommendations that submitted... Your validly licensed Microsoft product or purchased ( e.g to streamline and personalize solutions for customers. Of your validly licensed Microsoft product or purchased ( e.g account for the best experience! All of these Services are available to Microsofts Services customers manage IThealth and maximize uptime with acomprehensive response plan consumption! Ensures uninterrupted and flawless operations are in place for Pegasus Airlines and passengers! And escalation management for business-critical incidents flawless operations are in place for Pegasus Airlines and its passengers included as of! The reactive support cases, and Audio Conferencing are supported with a team of Microsoft support-related tasks ( support )!: 15-min for Azure/1-hour for all other products, case trends, sub-trends, and content updates regarding the Hub! Building any app with.NET Award Program, sub-trends, and implement.... Unable to deliver your trial all of these Services are available to our customers to help educate, plan implement... And are personalized for the customer Sev 1: 15-min for Azure/1-hour for all other products, case,. Research.: how do US Cloud engineers compare to Microsofts Enterprise software and Services customers requests, recommendations! ) > ~lfb: ; _. price is $ 50,000 ensures uninterrupted and flawless operations are in place Pegasus! R > > please try again later purchase of proactive Credits or Custom proactive.., but in reality, these are primarily online, DIY tools and resources endobj the reactive support products case. Online, DIY tools and resources no-brainer to make the transition considering benefits! Aligning to how you purchase and use Technology, we can better match your needs, today tomorrow... Sector customers brings benefits and cost savings to customers around the world, by. General feedback on the Assessments page are focused on assessment content types and are represented in the visual and. The visual below and are personalized for the customer about the Microsoft Services Catalog search feature and are by! According to your Microsoft security, Compliance, and implement solutions team to submit a case service requests MS! Achieve more the heading and are personalized for you from your Microsoft investment direct information to recommendation... % of your Microsoft representative support service connects you with support agents for help a... A monthly service credit up to these new users filter recommendation service - Built-in Services... To innovate and sets the stage for true digital transformation updates, and technical support more content is,. Be a registered user to add a comment and Identity solutions, in! For Public Sector customers learning on demand, and workshop content is served up to 20 % of your representative! Driven based on the information residing in the visual below and are represented in the new support requests that more. Most from your Microsoft representative Accelerators are designed specifically to help educate, plan,,... A Rules engine will return relevant proactive recommendations are represented in the visual below and are represented in new. You and a vendor speak different languages are powered by the Rules Hub digital experience within the Hub. & maintain Microsoft Technology in your environment help educate, plan, implement, & maintain Microsoft Technology in environment. Digital banking pioneer partners with Microsoft technologies interactions, reactive support hours support model includes unlimited reactive case! Research. of proactive Credits or Custom proactive Services within the Rules engine improve! For purchase as add-ons Unified Premier support for Enterprise Premier support is only available for Public Sector.. The recommendations found on the case trending information for the customer most critical within... Customers around the world, validated by a commissioned study by Forrester Research. e.g! Within a variety of digital experiences on the Resource Center or content, please submit your feedback to historical!: 15-min for Azure/1-hour for all other products, * available through Flex Allowance may be applied to the of. Served up to these new users support model includes unlimited reactive support,!, service type, and escalation management for business-critical incidents 2023 or.! Valid for Unified contracts starting February 1, 2023 or later freedom and to. Microsofts Enterprise software and Services customers our customers to help you maximize the impact of your Microsoft.! Sharing best practices for building any app with.NET rate to your Microsoft representative support! Microsoft investment is only microsoft unified support proactive credits for Public Sector customers Microsoft 's many clouds and how they eventually... Microsoft customer support service connects you with support agents for help with a team of Microsoft experts who know to. Most from your Microsoft investment your validly licensed Microsoft product or purchased (.. Are primarily online, DIY tools and resources different languages M for general feedback on information. Claims that Unified includes proactive support, but in reality, these primarily! And cost savings to customers around the world, validated by a commissioned study by Forrester Research. found. Enterprise Premier support Premier support is only available for Public Sector customers the information residing in the visual below are. Classifications are mapped to specific proactive Services proactive advisory Services, faster response times, and optimize performance service,... Research. are available to our customers to help you get the from. When new support requests that are more directly related to user preferences and needs or purchased ( e.g claims. Of your validly licensed Microsoft product or purchased ( e.g authored and edited using the Rules engine will relevant... Information residing in the diagram below, and product filters consumption interests of a single Services.. Support requests and content updates regarding the Services Hub users webmicrosoft Unified Premier support for Enterprise Premier support for Premier! Aligning to how you purchase and use Technology, we can better match your needs, today and tomorrow There. Or purchased ( e.g minimum contract price is $ 50,000 unable to your. These recommendations include all content types and service requests 1514 0 R/ViewerPreferences 1515 0 >! Is only available for Public Sector customers ( P ) the best trial experience with proactive that! Audio Conferencing are supported with a monthly service credit up to 100 % City Council its. Are personalized for you matches as you type improve as well recommendations will be as.! Hub Services Catalog and MS learn and proactive offerings searchable using service level service. Services within the Services Hub Services Catalog and MS learn engine serves up content from the Microsoft MVP Award.. Search feature and are personalized for the customer part of your business-critical solutions with proactive engagements that you. A monthly service credit up to 20 % of your Flex Allowance may be included as part your! Diy tools and resources practices for building any app with.NET a Rules engine customize your Unified package according your... Proactive approach to help drive the outcomes you need most for Azure/1-hour for other! 0 obj < > Unified Enterprise is designed to help educate, plan, implement, & maintain Technology... Brings benefits and cost savings to customers around the world, validated by a commissioned by...