Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. I paid an extra $30 for fast shipping even though I ordered a month in advance. I have twice ordered from this website (years apart) and both times my items were not sent out. . Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Shipping is free over US$75 and US$6.90 for orders under US$75. One of the major complaints about Lucy In the Sky is the customer service. 90014. -Kate. i am from spain. - Check in with your local post office, as packages are often held there for pick up. -Kate. When Dannica isnt writing about fashion and beauty, shes writing poetry. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Tip for consumers:Returns usually only give store credit. Hi Kim, Hi Grace, Thanks for your feedback. The first time it was cancelled altogether. It fits exactly to measurements specified in the skirt section for sure! Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Hi Kat! Let us know if anything else and you can email us at resolution@lucyinthesky.email! You can also visit this article for more information on getting support! Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Ordered 1 month ago. Worst experience. We ordered a dress on 9/6. Thank you so much Daniella M!! Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. If you need help please email us at resolution@lucyinthesky.email if anything else. Business days do not include weekends or public holdiays. These companies are a dime a dozen, you can 100% find another that actually values customer service. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Date of experience: October 12, 2022. Please use the following size guide to help determine your size of clothing. Totally disappointed! All of my questions were answered. Hi there. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Delivery date was Feb 17-24th. Lucy in the sky is our GO TO for all things special occasion. Tip for consumers:Pay attention to shipping times. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. I reached our to the company and got a fast response from them. Please email us at resolution@lucyinthesky.email so we can look into this for you. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Lucy in the sky is our GO TO for all things special occasion. This document governs your relationship with www.lucyinthesky.com (Website). You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Please use the following size guide to help determine your size of clothing. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) They weren't prepared for homecoming season and got behind. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. Please note that business days do not include weekends or public holidays. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. I greatly appreciate the customer support 24 hour 7 days a week chat box. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Tip for consumers:NO REFUNDS! It is 9/23 no dress. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Thanks for your feedback. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Lucy In the Skys main breadwinner appears is its massive dress collection. We're so glad you were able to reorder and get it in the time frame you needed. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! would it arrive by october 26th? After I returned both dresses, they refuse to refund my money for the 2nd dress. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? It was nothing like the picture. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. And as she walks, it rides up, lol! We use dedicated people and clever technology to safeguard our platform. -Kate. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. If I do not get a refund, I will be disputing the charge on my credit card! We may from time to time include third party links on our Website. With no warning either time. Products used:None, I never received them. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) By placing an order you are offering to purchase a product on and subject to the following terms and conditions. The online chat help was very helpful! Currently, Lucy In the Sky does not offer any exchanges. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Should have read reviews before ordering. I foresee no dress, no money returned and no reply. Track. Products used:None- never received my order. I don't care how good are their dresses and I don't even want to know. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Categories. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. I HAVE MY TRACKING NUMBER. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) HORRIBLE company. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Hi Veena, Thanks for your feedback. -Kate. LUCY IN THE SKY Help Centre. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Our cut-off for same-day express shipping is 1pm Pacific Time. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. The phone number listed doesn't get answered and online chat is not available. We may also share information with companies assisting in fraud protection or investigation. The brand offers so many different dresses for different occasions that its quite impressive. Any currency conversion are for reference purposes only. I can always count on you for the best quality and accurate fit. We're so glad that you liked the quality of the dresses! BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. If i order now when i will receive it? When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. They do not have number to call. :) The stated ship times cannot be altered with the delivery method. You can contact Lucy in the Sky at shop@lucyinthesky.email. Sizes go up to either size L or size XL, depending on the piece youre looking at. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. -Kate. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. They have a great live chat setup and I like that they're always ready to help. They usually reply within twenty-four hours of your query. We're so sorry to hear about the order. This company is a fraud, will never order from here again. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Thanks for your feedback. Customer FAQs - LUCY IN THE SKY Help Centre. They have horrible customer service and cannot call because it's a bogus phone number. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. LOVE THIS COMPANY. Los Angeles, California Although its founders are a mystery, the brand has gained a lot of popularity over time. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. - Kate, Hi Jessica! Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Your card will be debited immediately upon authorization being received. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. It's pretty enticing because the prices are low and they always have free shipping and returns. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. How would you even know if something would fit or if you'd like the quality? The package was never opened -- and sent back immediately. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Once a order has been shipped this cannot be canceled. We're sorry to hear about your disappointment with our return policy. WHAT INFORMATION DO WE SHARE WITH OTHERS? 10/10! My Los Angeles Apparel Review Are They Worth It? If anything else you can email us at resolution@lucyinthesky.email-Kate. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. I know it's still only Nov. 15 but I do not think this dress is coming. They have no customer service phone line. We're so glad that our customer service team was able to assist you. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Please email us at resolution@lucyinthesky.email so we can assist you sooner. It is a no for me. -Kate. -Kate. - Kate, Hi Paula! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You can choose to accept or decline cookies. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. You may return any style for store credit within 14 days from the delivery date of the style. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Thanks for your feedback. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very cute dresses, but why not make them at least an inch or two longer?! I HAVE MY TRACKING NUMBER. We therefore have no responsibility or liability for the content and activities of these linked sites. Store credit only. For international customers, return postage is the responsibility of the recipient. Thanks for your feedback. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. We'd love to make sure we make this right and find a resolution. If we are unable to contact you we will treat the order as cancelled. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. can't wait to buy more clothes from here in the future. The dress we purchased did not fit at all like the photo depicted on the site. I HAVE NOT RECEIVED MY ORDER. Hi! If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Business days do not include weekends or public holidays. , over 6 weeks. Version 2.2.0. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Dannica Ramirez is a content writer for ClothedUp. -Kate. Twice now, I have not received an order or refund. Anyone can write a Trustpilot review. Hi Kara, Now 4 months later on 01/31/2023 I receive an email that is has shipped. Please reach out to us for the advanced credit prior to making a new order! They are constantly moving as not to get found. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. - Kate. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. The exchange went very smoothly and quickly and I am happy with the result. Intellectual Property, Software and Content. You can email us at resolution@lucyinthesky.email! Designed in Los Angeles - New Arrivals Weekly. You should check this page from time to time to ensure that you are happy with any changes. there is a dress i like but it is all out of stock. All orders ship out of Los Angeles, we design all of our styles in-house. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. You will receive your tracking number once your style/s have been shipped. Completely different material than pictured. If you are in between sizes, we would generally suggest to order a size up. How useful is that if the items never come? I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We're sorry to hear about your issues with our return policy. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! i live in texas and ordered a dress on sunday earlier this week. Takes forever to ship and zero response from Customer Service. - Kate, Hi Chris! If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Please email us at resolution@lucyinthesky.email if anything else. -Kate, I love Lucy in the sky ! Hi Brooke, Thanks for your feedback. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. - Kate, Hi Gosset! Feb 15, 2023. Hi Matilde, Do not order from here. Hi Desiree, Thanks for your feedback. I had a few concerns about my order and my online team member Danielle M. was very helpful. I wear a size 12, and the size 12 they shipped me barely fit over one leg. LucyInTheSky headquarters 747 E 10th Street. love the dresses and two piece sets here! 501K followers. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Let us know if anything else and you can email us at resolution@lucyinthesky.email! Our styles are designed exclusively in Los Angeles. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. BUT, you can't get a refund if you return something, only store credit. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. When Dannica isnt writing about fashion and beauty, shes writing poetry governs relationship! Are unable to contact you we will not be altered with the appropriate agency be! From customer service team was able to adjust it accordingly, though this can not be.. Paid an extra $ 30 for fast shipping even though i ordered a dress i like that 're... Within 3 - 4 days week later when they cancelled my order and my online team member M.. 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