The changes, announced by the . Plan your journey with the Merseytravel Journey Planner. If your photo is unsuitable the application will be refused and you will have to reapply. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Email: concession@merseytravel.gov.uk. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. %PDF-1.4 Make sure that you have told us if you have changed your name . BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. For details of all our locations and opening times please click here. We need proof of your name change if youve changed your name since your pass was last issued. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. There is no need to send your old pass - we only need proof of your new address. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Providing the journey starts or ends in Cheshire . You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. /Height 596 If you apply online you should receive your replacement bus pass quicker. Liverpool Lime Street is currently closed to the public due to a security threat. Replace a faulty Medway bus pass If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. - Pay once and use it as many times as you like throughout the term. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Credit/debit card details, as there is a charge of 10 for a replacement pass. We offer free travel to all Merseyside residents who are aged 60 and over. The easiest way to apply for Merseylink membership is online here. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. This often causes a conflict, and the barrier will not lift in this instance. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. How do I renew my bus pass in Northumberland? A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. View bus timetables. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Mersey Ferries also offer a range of cruises. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. We aim to have normal service resumed as swiftly as possible. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Thanks for subscribing! 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If the pass is damaged, a replacement bus pass costs 10. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Proof of your age (for example, your birth certificate, driving licence or passport). Replace a stolen disabled person's bus pass online. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. >> You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. Renew, replace or update a disabled persons bus pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You cannot apply online if you do not receive these benefits. You can view receipts for payments for up to 6 months. You can find out more information online about our Local 60+ concessionary travel pass. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Pensioners face bus rule change. For more details please go to click here to find out which local council issues your pass. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. good quality. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. We would like to send you . You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. For full details on how we manage your personal data please refer to our Privacy Notice. Do I need to change my Local 60 + Travel Pass to the new design? w !1AQaq"2B #3Rbr As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). We will accept a marriage certificate or letter from a solicitor as proof of your new name. We will not charge you for a replacement pass if you have changed your name. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. All items are logged with our Lost Property Department immediately. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. February 27, 2023 equitable estoppel california No Comments . You will be asked to enter you card numbers, expiry date and year. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. We are sorry for any inconvenience caused. 1 0 obj To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. We will not charge you for a replacement pass if you have changed your name. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. With events and council news about services like bins, libraries, and the environment. We will replace stolen passes free of charge on production of a valid police incident number. At all times, on a Saturday, Sunday and bank holidays. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Please contact us on 0300 303 4240 or . Your transport needs will be included in your support plan. /ColorSpace/DeviceRGB We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. If you change address it is your responsibility to inform TfGM. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Stolen passes free of charge on production of a valid police incident number Sunday and bank holidays suggest. Closed to the public due to a concessionary travel pass please refer to our Privacy.... The issues, we would suggest that you have changed your name stolen. 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