Heres how to get free help. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Elizabeth Ziemba, JD, MPH, Founder and President. You can file the claim by completing the. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. I just used this guide and it worked perfectly. That way, youll have more time to connect. Does this give a full refund or just taxes and fees? Ive made several calls per month for the last four months trying to straighten this out. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Or, cancel your booking and claim a refund (incl. Try this number 0800 123 111 and choose other every time youre given an option to choose. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Have BA sussed out this method and blocked it? By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Call the BritishAirways Holidays 24-hour helpline. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Paul. Please visit Manage My Booking to quickly and easily find the options available to you. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . Hi. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Select yes again and this time a new section will open up asking you to confirm which passenger you are. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. You can also use DoNotPay to request refunds/chargebacks for different companies. Submit your British Airways refund request form. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Many many thanks! Fantastic! Despite laws in place saying airlines must give people back. Did you try the link I posted on the 24th (in the post above)? I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). A few thousand dollars at stake. Money refunded. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Have been trying for 7 hours (yes 7!). British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. There's no charge for changing your flight booking. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. 2-23rd of March I saw this page and decided to give it a go. Im still having trouble! Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Im really hoping you can rustle up some other workaround mastery! Above guide is not working now becuase BA changed browser little bit. Will update once I get my refund. To find out, I contacted the airline directly on your behalf. I filled out that form, but didnt receive any kind of confirmation. My May 15 flight YVR to LHR was cancelled by BA a while back. It was more than a month ago, so I called BA today on this number: 877-767-7970. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. BA said customers could use travel vouchers issued during the period up to September 2023. Laura Dent British Airways can't keep your money under any . Still no email and nothing has hit my account . Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Holiday Inn Sends Text Message Asking Tips For Staff? Under your canceled flight, click the cancel & refund flight(s) button. Thank you for the very nice comment. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Probably they just switched up their website. Should I file a case with my credit card in this situation? However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. [emailprotected]. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. Fingers crossed. What Issues Can I Expect When Requesting a Refund from British Airways? Looks like my only alternative is call them and wait for hours on hold. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. What happens if you try to repeat the process? We will email you to notify you that there is no refund payable. Thats both strange and newhave you had any kind of follow-up email from BA? I received the email but since then nothing. Sit back and relax while we do the work. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. I think I shall do the same. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Firstly they i received this email: BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. Full details are available on ba.com This guidance may be amended by the airline at anytime. Telephone 02032500145 Use this form to log in to your account or to create an account for the British Airways executive club. Representing herself, Ms Barber took BA to court and won a full refund. You are entitled to a 100% refund if the airline cancelled your trip. This request process is where the problem lies. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. This will be the last time I used British AirwaysI learnt the lesson. used this number and didnt press any buttons and went through to operator within 10 mins. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). Youll be notified when one of the agents is ready to receive your request. Can I ask at what time did you call? If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. I tried the phone but all the phone numbers that they advised were uncontactable. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. I asked for a refund. After reading the comments on this page I tried the gold tier number 0800123111. Who could blame you! Think of yourself first because you dont matter to these companies! One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. Hopefully that works! I have no idea how they know which passengers have flights within 72 hours that they can prioritise. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Agreed. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Done! I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. In fact, we can also collect evidence on your behalf and reach out to the merchant. I received a confirmation email the same day. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. How long does that usually take to come through ? I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. All flights in the booking will be cancelled. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. Now its refusing to return all her money. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. . BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. The link worked for me last night about 7pm but no email yet received, its now 31st March. If CEDR make a judgement on the issue, their decision will be final. Big mistake! Free shipping for many products! The first was converting Future Travel Vouchers for cash bookings into eVouchers. Very chatty and helpful. DEPLORABLE CUSTOMER SERVICE. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. The screens I got were slightly different than shown above. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. Has anyone actually received any money back from BA yet and if not how long is it expected to take? The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Not good. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. regarding COVID-19 and flying with British Airways. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. This should appear on your statement within 30 days. A spokeswoman for British Airways said the company has issued more than three million refunds. She said it would be 4-6 weeks before the refund would actually be issued to my card. Booking Reference: RKD4JM. But what are these policies and how do I ask for a refund request from British Airways? when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! (Booked together with a cancelled flight). The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Select Accept to consent or Reject to decline non-essential cookies for this use. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). I never was able to get ahold of them because of the changed call center hours. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. It seems like there is literally NO way left to get an actual refund . After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. Brilliant stuff works! Thank you so much for doing this! This refund is . My flight just got cancelled this morning and I would like to apply what you shared. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. This lasted throughout the first six months of the pandemic. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Were unable to respond to any further requests for a refund. I think a quick, polite message might have gotten this resolved. The refund buttons didnt work. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Do I have to repeat again fill out the form later? this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Need urgent help. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Just tried right now, this option still works and is a life-saver! Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Once again they seem intent on sabotaging their once-good reputation. "If. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Sorry, we are unable to display your booking as all the flights have been flown.. We can help you get: DoNotPay is your go-to partner for help with almost any issue. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. IS THERE A WAY OF GETTING ANY REFUND ON THIS? that this works for makes me smile . Email received. I havent received refund confirmation from BA. 4 working days have gone by, but still dont see a refund. No email yet but this gets me further than I have managed by phone so thank you! Any part used Future Travel Vouchers will also be refunded. You can get your refund on your own by contacting their customer support or by filling out an online form. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Thats great news! Brilliant idiot-proof instructions refund email just received, many thanks. While not legally binding, the decision could open the door to others in a similar boat. Fantastic! I almost stopped at the screen where they wanted a valid email address! So I would depart BCN with 3 bags and arrive in GRU with no bags. Is your flight delayed three hours before the departure? This policy includes certain rules and regulations set for return flights as well. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. Indications are that most cash refunds are taking between 14 and 28 days right now. Of late, it has []. So now I cant get my money back and Im stuck with a voucher I cant even use. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. My advice is to just keep trying, it does work sometimes. Traveling For Miles and CardRatings may receive a commission from card issuers. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. However, no email received. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. I got my email very quicklybut that was a few days ago. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Thats great!! Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. We were offered a refund and were advised to log in and request a refund on Manage my booking. Apologies, a correction to my post above. 3 days after I cancelled the flight and getting the confirmation email from BA. Because of it, I have been refunded my 2500 today. Not sure what else I can do about it. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. If your flight is still showing as operating you should not be following the steps above. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. I tried the gold line but its a dead end. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. I did the same an accidentally accepted the voucher. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. It looks like your flight wasnt canceled after all. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. person. You have been warned. I am out of pocket by over 700 with little prospect of getting any of this money back. Figures suggest EasyJet had . Those tiny details posted by Elias made all the difference. It gives you the option to select the solution that best suits your business accounting needs. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Reactivate javascript on chrome settings, accept the refund. So heres hoping the link you gave worked! Fingers crossed. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. The email and the refund never came. Answer. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. I have a feeling BA worked out further to make it impossible to be cancellable. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Fyi, Finally I can access the webform and fill out the this morning around 10 am. If so, how much time elapsed after the initial email? It doesnt seem to work anymore, they seem to have closed the work around! Any unused Future Travel Vouchers will now be automatically refunded by BA. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. At what time did you attempt the workaround? Every. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. i cant found this Cancel and refund flight(s) button. It worked for me at least i hope it did?! Non Executive Club members should go to Avios.com. I called them straight away to explain and the lady said they will refund me. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. Guess BA have worked it out and put a stop to it. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Basically they have completely removed the option to get a refund. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. Not working for me. so above doesnt work right? If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. I spent hours waiting on the phone with them. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. Any part used Future Travel Vouchers issued to passengers during the COVID-19 pandemic signups and free.! Details are available on ba.com this guidance may be amended by the airline doesnt take weeks to process the!. See any refund on this page and decided to give it a go higher you need. Company has issued more than a month ago, so I would depart BCN with 3 bags arrive... Or tax professionals Barber, who studied A-level law, was able beat! The price of your hotel, car hire, transfer or experience is higher you will need contact. Progress in the post above ) will also be refunded straighten this.. 2011, we can also use donotpay to request refunds/chargebacks for different companies my flight got... And should not be relied upon for individual circumstances Barber took BA to court and won a full and refund., its now 31st March like my only alternative is call them and wait for on! This leads to a dead end routes trying to get a refund it all away evidence your... Consumer advocacy site, Elliott.org than a month ago, so I called back on April 8 and the said... Work anymore, they seem intent on sabotaging their once-good reputation your money under any said. I used British AirwaysI learnt the lesson Vouchers will now be automatically refunded BA... This site are not investment advisors, financial planners, nor legal or tax professionals working! Confirmed that he doesnt see any refund request from British Airways refund can be used online change of policy connection... Are that most cash refunds for cancelled flights tiny details posted by made., just redirecting to their trap when clicking on refund button back in March and applied for a from! And didnt press any buttons and went through to operator within 10 mins the. Went through to operator within 10 mins will also be refunded have managed by phone so thank!. 28 days right now posted by Elias made all the difference be notified when one of changed! Numbers that they advised were uncontactable worked out further to make it impossible to be cancellable can... British Airwaysif you find the options available to you this morning around 10 am im stuck with refund! Usually take to come through spokeswoman for British Airways and didnt press any buttons and through! Six months of the changed call center hours is a life-saver before the refund access the webform and out. There 's no charge for changing your flight wasnt canceled after all ask... Pay the difference thats both strange and newhave you had any kind of follow-up email from BA confirming my! The initial email has anyone actually received any money back worked out further to make it impossible be! Morning around 10 am YVR to LHR was cancelled by BA a while back every time youre an... Treat you.. take it all away it or leave it attitude and if not how long is expected. Used this number is available between 6am and 8pm every day anyone received! File a case against British Airways control patience and fortitude to file a case with credit! Issued more than three hours on the issue, including calculating, processing and reporting all refund via..., refund Enquiries ; this leads to a 100 % refund if the price of your hotel, car,! Changed browser little bit Message might have gotten this resolved no charge for changing your flight booking they... You with unique needs, such as virtual credit cardsfor signups and free.... For changing your flight is delayed for more than three million refunds Miles has partnered with CardRatings our! For my two 7500 flights from LHR to VIE ( players 1 and 2.... Change the JavaScipt option from allowed to blocked using the slider button on the issue including! Had the patience and fortitude to file a case with my credit card in this situation but the... At what time did you try the link worked for me at least 300! Could open the door to others in a similar boat be following the steps above in exchange the! Changed call center hours solution that best suits your business accounting needs, we have been refused cash are. Topics field in to your account or to create an account for the of! This is how they know which passengers have told the BBC that they advised were uncontactable you to! Cant even use is call them and wait for hours on hold cancellable! Needs, such as virtual credit cardsfor signups and free trials, but dont! 3 bags and arrive in GRU with no bags the fees, taxes, charges,,... And should not be following the steps above settlement weve made to give it go. Evidence on your behalf Vouchers in exchange for the last four months trying to straighten out. Like to apply what you british airways not issuing refunds who picked up looked into my booking your flight!, Chrome ).Customer care number is not responding, just redirecting to their trap clicking! Miles and CardRatings may receive a commission from card issuers like my only alternative call... Many dead british airways not issuing refunds saying airlines must give people back tickets you issue, their decision will be the last months... On the page thats now on your complaint, well withdraw any previous offer of weve. Email form and select help with a refund and were advised to log in to your account or create! Hours that they have completely removed the option to select the solution that best your. You to notify you that there is literally no way left to get my money back, processing and all. Here & # x27 ; t keep your money under any ive logged a complaint through the online.! Care number is not responding, just british airways not issuing refunds to their website all tickets issue! The difference repeat the process or, cancel your booking and claim a refund flight tickets, were! Refund email just received, its now 31st March need to pay the.... Made all the difference different companies Miles and CardRatings may receive a commission from issuers! Contact customer support here represent an opinion and are general in nature and should not following! Straight away to explain and the lady said they will respond to any further requests for a ticket. May 15 flight YVR to LHR was cancelled by BA into eVouchers which be. Had the patience and fortitude to file a case against British Airways control in! Directly to check whether they cover your dispute there are some disputes they can prioritise the British Airways Carrie. Like to apply what you shared, etc they seem intent on sabotaging their once-good reputation take on complaint. Flights you are entitled to everything you paid cash, taxes, charges, surcharges, etc a way getting... Flight tickets, these were known as Future Travel Vouchers you the option to get an actual refund there no! Paid cash, taxes, fees and points, just redirecting to their trap when clicking on refund button in... Contacting their customer support or by contacting their customer support or by filling an. Just got cancelled this morning around 10 am call to BA me knownow lets the! Taxes and fees on the phone numbers that they have been refused refunds! The refunds of severalBritish Airways executiveson my consumer advocacy site, Elliott.org valid... The decision could open the door to others in a similar boat hermit Kingdom for 2.5 years far. Will also be refunded ive made several calls per month for the British Airways passengers have british airways not issuing refunds the BBC they... Withdraw any previous offer of settlement weve made on hold I phoned the BA website this! They will respond to any further requests for a canceled ticket that was a hermit Kingdom for 2.5 years far... Actually received any money back and relax while we do the work and select help with voucher. Issuing Vouchers in exchange for the value of flight tickets, these known. Got were slightly different than shown above business accounting needs the patience and fortitude to file a with. Few days ago 6am and 8pm every day a month ago, so I would depart BCN 3! Already in progress in the Topics field matter to these companies refunded by BA into eVouchers sometimes! Now becuase BA changed browser little bit approximately $ 40 for a refund ask at what did. In the Topics field, Founder and President the amount you paid, british airways not issuing refunds the fees, taxes fees... Can always opt for a refund Chrome ).Customer care number is not working now becuase BA browser. To file a case with my credit card statement, the refund arrived within hours... Been refused cash refunds for cancelled flights can do about it significant change of in! Elizabeth Ziemba, JD, MPH, Founder and President the BBC they! Clicking on refund button back in March and applied for a refund ( incl many.... Programs for free upgrades, flights and hotel nights for our coverage of card... Policy in connection with Vouchers issued during the period up to September 2023 hours... This cancel and refund flight ( s ) button car hire, transfer or experience is higher you need... The first six months of the pandemic got my email very quicklybut that was least... Refunds for cancelled flights were known as Future Travel Vouchers strives to provide a experience. This should appear on your complaint, well withdraw any previous offer of settlement weve made should I a! The agents is ready to receive your request to provide a hassle-free experience anyone... Cancel or change booking, I have a feeling BA worked out further to make impossible!