There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. The most recent mailings of Way2Go Visa Cards may not yet have reached households. Funds Transfer. You will also receive information regarding direct deposit and the Way2Go card. Protective Payee information must be handled through the county worker. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). Bank of America will provide card replacements until January 27, 2022. Who do I contact for any disputes or questions about the balance on my new Way2Go card? What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. To sign up for Direct Deposit click here. If you do use a cell phone, do not enable the speakerphone feature. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. $0.50 after the 3rd request (each call, each calendar month). 4. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. If you have questions or need additional information please contact: The number is 1-855-709-1079. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. Where can I find fee information for my new card? After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. What if I don't receive my Way2Go debit card? You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . Holy shit that actually worked. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. To get cash without being charged a fee, use any MoneyPass ATM. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Nothing, there is no fee for ATM denials. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. ATMs usually dispense money in increments of $20. Web access to your Card account and personal transaction history. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Receive free alerts and notifications via email, phone, or text message. Four different kinds of cryptocurrencies you should know. is all very user friendly and easy to find these options. No. Works with all Go Program Way2Go Card eligible MasterCard programs. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. How do I receive my debit card (ePayment/Way2Go Card)? You do not need to have your old card number or speak to a representative. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. No one will be able to use your card once you report it is missing. This year's theme is Fuel for the Future! However, the problem that I do have is with customer service. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Can I transfer money from my Way2Go card to my bank account? English| Espaol | Kryol Ayisyen. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. If no payment is made on your case, you will not get a card. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. What is the last date to request a BofA replacement card? When should I expect my new Way2Go Card to be mailed to me? How long can I use my old Bank of America card? TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. Your child support debit card is one of the ways you can receive your child support payments electronically. The contact information for Bank of America is on the back of your card. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. NJ Child Support Guidelines for Attorneys and the Court Staff. Four good reasons to indulge in cryptocurrency! Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. To unlock your card, you may call Customer Service. The developer provided this information and may update it over time. Press 3 if you have not received your card and need assistance. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. The most inconvenient detail is that this card is not accepted everywhere. Once the first child support collection is received, it will be posted to your debit card overnight. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. It will be deactivated and a new card requested. Expedited card delivery is 3 to 5 calendar days. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. How to Change Your Method of Payment They mumble and they always sound like theyre muffled and underwater. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Wait for the prompt If you don't have your card number, press pound, then press #. 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