For the over 12s, this includes a booster dose where eligible. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Kids under 2 years of age are not required to test. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. We booked a river cruise (Danube) for March 2022. Get expert advice, insider tips and more. Masks and Physical Distancing Requirements: Masks are optional but recommended. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. No, passengers must carry out the pre-arrival test. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Now, let's talk about their insurance, another $1, 838. 0000002091 00000 n
Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Montreal, Canada U.S. Consulate General. For more information: See the full Viking Cruises policy . Book now . I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. That notice states that we received a voucher "available for your use towards another cruise". Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. 0000006747 00000 n
Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? They reserve the right not to use your photo for any reason. Not noted. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. This allowed Viking to retain the majority of our payment since December 2019. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Is A Pierside, Pre-Embarkation COVID-19 Test Required? What is the main difference between the. The 2 doses must be administered at least 28 days apart. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Is A Pre-Arrival COVID-19 Test Required? This will surely increase the credibility of your complaint. 0000003195 00000 n
Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Do you have a Viking Oceans Future Cruise Credit? As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. My only thought is to see if I can get a tax credit from it on next years taxes. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Cancellation fees also will apply to changes to departure date; substitutions of 0000001948 00000 n
Fla. Would you like to go to your cart now or pay for your items later? If required by local authorities. Expires September 30, 2022. Is A Pre-Arrival COVID-19 Test Required? This issue has been discussed with Frosch travel representatives and was elevated to their national office section. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? in your shopping cart that still requires payment. The line is dropping vaccine requirements in 2023. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. 0000003806 00000 n
No. So glad I was talked into that scam. Are Any Unvaccinated Passengers Able to Sail? Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Are Any Unvaccinated Passengers Able to Sail? I only got my money back that I paid extra on the cruise I canceled. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. 0000020973 00000 n
Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. They certainly want their money a year in advance of the trip. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Is A Pre-Arrival COVID-19 Test Required? Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Link to Viking River Cruises cancellation policies: This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Pre-Cruise Covid-19 testing is no longer required. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Are Any Unvaccinated Passengers Able to Sail? 0000006634 00000 n
As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Is A Pre-Arrival COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. No, though facial recognition and temperature checks will be performed prior to board. Is A Pre-Arrival COVID-19 Test Required? Yes, all. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Motorized scooters are not typically suitable on international tours. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. No. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. 221101 Booking Conditions (UK) Page 3 of 19 B. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Is A Pre-Arrival COVID-19 Test Required? To review full plan details online, go to:www.tripmate.com/wpGR425V. Disappointed with Viking Cruises cancellation policy. Note: Visa requirements subject to change at any time without notice. You can't get cash once you accept a . Dietmar Kartali U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Panama Canal cruises are excluded. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. The 2 doses must be administered at least 28 days apart. Are Any Unvaccinated Passengers Able to Sail? I had to cancel due to ill health and provided over five months notice. Is A Pierside, Pre-Embarkation COVID-19 Test Required? In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Yes, at Lindblad's expense. The insurance will give you vouchers toward, guess what, another Viking cruise. Are Any Unvaccinated Passengers Able to Sail? Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Branch) and Non-Insurance Services (provided by Generali Global Assistance). 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. This will surely increase the credibility of your complaint. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. (Beginning November 7, 2022, on Disney Magic). 105 0 obj
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Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. Small Luxury Ship. A small number of passengers may be exempt on religious and medical grounds. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. This complaint was posted by a verified customer. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y
`&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 Yes, though this varies by region (see above). Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Are Any Unvaccinated Passengers Able to Sail? Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Are Any Unvaccinated Passengers Able to Sail? Tickets and other travel documents will be issued approximately 3 weeks prior to departure. Masks and Physical Distancing Requirements: Masks are not required. Yes, children aged 11 and under. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Are Any Unvaccinated Passengers Able to Sail? What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. 0000034681 00000 n
The final dose must be completed at least 14 days before sailing. This review was chosen algorithmically as the most valued customer feedback. Is A Pre-Arrival COVID-19 Test Required? This complaint was posted by a verified customer. Is A Pre-Arrival COVID-19 Test Required? Share your photos and videos with others to prove the truth of your words. How did you get your money back on the voucher? Seller of Travel Reg. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. 0000051246 00000 n
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